• Manage E-commerce operations on WordPress platform.• Lead, build and launch captivating e-stores on Shopify.• Conduct thorough inventory revamp to optimize tracking and management.• Managing daily operations tasks, overseeing the entire process from sourcing to order fulfillment.

• Zirkol - E-Commerce Operations Management• Leading a customer service team, to ensure the quality is in line to our standards, customers satisfaction is our top priority.• Liaising between E-commerce operations team and logistics team.• Data Analyzing• Design, arrange retention program to engage or reengage with customers through Social Media (e.g: WhatsApp, Facebook).• Design, restructuring spreadsheets and operations workflows, no-code app creation.

• Facilitating daily operation for the mass COVID-19 testing project collaborated with the government.• Lead, managing and communicating with a group of 50 front line COVID Fighters, to ensure nothing goes wrong.• Manpower, roster planning to ensure smooth daily operations.• Co-working with Data team to ensure data accuracy in operations.

Process CHATS application, prepare SWIFT messages through Swift Alliance AccessDispatch SWIFT messagesPrepare daily reconciliationAdmin support – filing, monthly report