Robin Cherry Email & Phone Number

International, Oo

• Lead implementation of global eBilling approach for the firm.• Develop and maintain data sources collected through client and matter intake so as to maximize eBilling efficiency.• Assist with accounting software implementations and merger acquisitions. • Assist with year-end audit, and answer questions related to billing process and procedures. • Assist with special projects from the Chief Operating Officer, Chief Financial Officer, and Director of Revenue. • Oversee eBilling team globally, including delegation of work, addressing training needs, objective setting, and performance management.• Be the primary contact for every eBilling vendor portal, ensuring accurate and timely setups and maintaining access levels. • Consistently ensure the various vendor systems retain up-to-date and accurate rate details. Work collaboratively with IT teams to develop automated mechanisms to identify new timekeepers on e-billed matters and calculate their rates based on rules mandated by clients.• Develop existing internal eBilling portal, expanding usage and regularly reviewing update requirements.• Ensure timekeeper rates and budgets are maintained in systems, and that accruals and client reporting are handled as required.• Develop and maintain key client process documents, ensuring both the Finance teams and the Legal teams adhere to demands and requirements.• Maintain regular communication lines with various Finance teams, through Pricing, Intake, and across wider Revenue teams, developing policies/processes to ensure the regular receipt of key eBilling details, and then the regular distribution of eBilling updates, both at matter and client level.• Remain as the key contact point for Partner and Client escalation linked to eBilling.

• Ensured compliance with the requirements of all of the electronic billing systems the Firm currently utilizes, and effectively communicate those requirements to the appropriate Firm personnel. • Oversaw daily activities of e-billing hub, monitored for issues, and communicated changes to the Billing Department and Accounts Receivable & Collections Team. • Managed the set-up and onboarding of all new clients who were converting to an e-invoicing process or existing clients who were making modifications to their existing e-billing arrangement. • Evaluated the tools used to manage e-billing, including the e-billing hub, and implement process improvements to ensure the efficient and effective use of the system. • Oversaw client configuration and matter mapping on e-billing tools, including the e-billing hub, as part of the e-billing process. • Evaluated and determined needs for new customers converting to e-billing platform in regards to LEDES format of invoices for domestic and international locations. • Worked with the Office of General Counsel to review Outside Counsel Guidelines for clients to ensure policies and procedures are in compliance with the billing of our invoices. • Assisted in the preparation of routine analysis and reports to monitor the status of electronic invoices and support the delivery of regularly scheduled client reports. • Worked with the Billing Managers, Collections Team, and Billing Coordinators to avoid electronic submission issues. • Addressed questions and issues that emerged due to electronic billing from individuals across the Firm at all levels; serve as the administrator for e-billing sites and update new user profiles. • Worked in cooperation with the Billing Team to ensure that timekeepers, rates, and matters are approved and set up in various e-billing systems. • Assisted with accounting software implementations and merger acquisitions.

• Monitored the billing process and ensured a successful monthly close cycle. • Monitored staff workflow, trained and developed personnel on billing procedures. • Coordinated assignments to meet daily, weekly and monthly deadlines. • Reviewed, edited, and processed pre-bills in accordance with firm policies and procedures. • Worked with lawyers and secretaries to design and develop invoicing to meet special billing requests. • E-Billing Administrator for various e-billing vendors. • Trained and assisted billing coordinators with e-billing support. • Monitored various e-billing platforms for inconsistencies related to short payments and potential nonpayment issues. • Provided timely follow-up of e-billing rejections to appropriate staff for resolution of rejected invoices. • Assisted with accounting software implementations and merger acquisitions. • Assisted with year-end audit, and answered questions related to billing process and procedures. • Assisted with special projects from Chief Operating Officer, Chief Financial Officer, and upper management.

• Reviewed and distributed pre-bills to assigned attorneys.• Edited and processed returned pre-bills, performed necessary transfers, write-offs, and recalculated time.• Researched, reconciled, and reviewed e-billing uploads for accuracy.• Researched client, attorney, and management billing questions.• Set up e-billing and onboarding for new clients.• Supported backup to all positions in the billing department.

• Responsibilities included entering in manual checks for various offices. • Reviewed and entered checks on the automated accounts payable system. • Balanced daily petty cash box. • Set up new vendor accounts and prepared 1099 forms. • Reconciled bank accounts for various domestic and international offices.