Robin Cole Email & Phone Number

Columbia, Md

Provided administrative support to COO and Sr. Vice President; Responsible for 25 homeowner/condominium communities and processing all information request; Research customer account disputes and resolved all billing issues; Updated financial information on prepared monthly management reports; Reviewed legal status reports and updated TOPS accordingly; Prepared and processed all notices for annual and/or special meetings for each association.

Oversaw appliance haul away program with retailers; Handle all aspects of Account Receivables, Account Payable and Payroll; Supervise sales staff; Coordinating schedules for daily deliveries, recycling pickups and renovations. Service existing customers and generate new accounts.

Assisted the Senior Vice President of Property Operations to insure compliance of legal requirements/guidelines and adherence to community operations policies and procedures of all community staff. Also assisted the President with insurance claims and various compliance issues.

Serviced Property Management customers in the MD/DC/VA area; Assisted Property Managers with ad campaigns, ad design, on-site training and cost per lease analysis. Also responsible for new ad sales.