BD Systems Analyst - Responsible for User access to ICF's CRM tool; Schedule/conduct new user trainings; Quality control checks for data integrity; Creation/Maintenance of process documents and user help resource documents; Live User support; Maintain/update subcontractor library; Manage distribution lists; develop communications for distribution. Conduct testing of features/flows in Sandbox environment. EOM and ad hoc reporting.

- Member of the Business Development Team- Preparation of technical proposals, presentations, and other internal documents- Development of Standard Operating Procedures, Policies, and Work Instructions- Research and gather technical information for use in proposal development- Perform various levels of editing, from simple proofreading to substantive editing and rewriting on a variety of materials including proposals, reports, Web page content, survey content, training materials, resumes, etc.- Assist QA Manager with tasks associated with ISO Certification- Collaborate with Program Managers, Supervisors, Production Coordinators, and other staff to ensure accuracy and to support project goals- Research, identify, and summarize potential bid opportunities - Maintain pipeline entries in MS Dynamics 365- End-to-end proposal work from capture all the way to delivery of completed proposal: Review RFPs for SOW, instructions, evaluation criteria; schedule and facilitate daily touch-base meetings, provide input for developing solutions and win themes; attend pre-bid conferences; create compliance matrices, compile and submit QAs to clients for RFP clarification; initiate contact with subcontractors and facilitate COI/Teaming Agreements; Assign writing sections to BD team;Close coordination with IT teams; perform proposal management tasks; identify non-compliance issues; review and communicate all RFP Addendums; incorporate sections from multiple authors into master document and organize as needed

- Managed 10 Agents between the Mail Room and Data Entry Departments- Developed Quality Control measures for Mail Room and Data Entry Departments, significantly reducing the error rate for both departments- Maintained daily, weekly, and monthly reporting for both departments- Audited scan/upload directories- Trained staff on procedures and equipment- Entered Test Data for new projects- Developed templates for OMR survey- Received required clearance status for working on projects handling sensitive data and PII

Performed research on behalf of a variety of government entities; received required security clearance for projects that involved sensitive information and PII

- Worked for MCPS for 2 years, teaching all subjects to 4th grade classes

Provided mental health counseling for at-risk youth in a school setting, as well as conducted home visits; provided daily, weekly, and monthly reporting

- Worked for HCPS in several positions: - Experienced in working with children with special needs - Taught reading to at-risk students K - 5th grade - Taught all subjects for 5th grade classes - Took on additional duties as available, such as after-school tutoring, scored off-grade practice writing tests, Conducted HC School Census

Customer Service; Licensed Property & Casualty and Life & Health Representative

Retail Sales - Fine Jewelry

Licensed Virginia Life and Health Insurance; Licensed Virginia Property and Casualty Insurance; Office Manager

Receptionist for a busy real estate office; Secretary to 14 Real Estate Agents; Bookkeeper for Rental Properties; - Answered phones- Greeted customers- Completed Real Estate Contracts and handled Escrow accounts- Scheduled showings- Rental property accounts receivable/payable- Scheduled maintenance