Robin Cook Email and Phone Number

• Responsible for receiving all merchandise and distribution to multiple venues while prioritizing tasks, managing 15-20 employees and maintaining a high level of organization in a fast paced environment.• Propelled brand loyalty in to public consciousness through merchandizing and fan interaction, with excellent product knowledge often exceeding store, individual sales and performance goals.• Responsible for the day to day operations of the retail store to ensure maximum profitability, brand recognition, increase brand loyalty and maximize business opportunities.• Successful operation of various events such as NBA All-Star, Grey Cup, World Cup of Hockey, World Juniors etc. including managing sponsorship partnerships. • Utilizes strong merchandising skills when supervising and assisting visual merchandisers and strengthen brand awareness while embodying the company’s visions, values and brand.• Maintain business relationships with global partners and prepare internal merchandise orders and high-end sponsor and client merchandise orders accurately and efficiently.• Developed, strengthened and maintained strong relationships with key stakeholders, industry suppliers and various internal departments through excellent written and verbal communications.• Successfully maintained total inventory shrinkage levels under 1% every year, managed and met yearly shipping and inventory targets and ensured system data integrity.• Responsible for thousands of dollars in merchandise at any given time.• Ensured inventory database is in agreement with warehouse, stores, on-hand product and in transit product.• Effectively handled public inquiries and complaints while providing outstanding customer service.• Used effective problem solving techniques when dealing with damaged merchandise and customer complaints.• Responsible for inventory accuracy, conducting physical inventory counts and inventory reconciliation.

• Developed and successfully manages a co-op program which helps shape the growth ofstudents with special needs while exhibiting outstanding patience, sensitivity and care.• Enables students with mental disabilities to grow and mature while aiding in the development of skills to become successful, independent and responsible individuals in the work force and daily life.• Provides mentorship for students with varying mental disabilities.

• Met and exceeded daily planting targets.• Executed the proper required planting techniques while meeting and ensuring the qualitystandards.• Assisted team leader in daily operations and provided quality control, utilizing a keen eyefor detail, quality and correct process while evaluating the performance of colleagues.• Responsible for planting approximately 750,000 trees over 5 seasons.