A shift based role providing 24/7/365 operational support, incident management and stakeholder communication for the systems used to produce, publish and serve content for a globally respected and industry leading publicly owned broadcast and online media company known as the BBC.Responsible for the provision, management and technical support for the systems, distribution infrastructure and applications that enable the award winning bbc.co.uk website including News, Sport, iPlayer, Mobile and Interactive Television (red button) services

A contract role working at the Exchange within the Service Operations Derivatives team of which the main function is to provide 24x7 technical support and e2e incident management of all service and non service affecting issues for the following environements - Trade Registration System, LIFFE Connect® Platform and Universal Trading Platform for the Financials, Equities and NYSE LIFFE US Markets, Customer Test Support Group (CTSG).

Manage the smooth operation of all Reuters Services to Europe, the Middle East and Africa ensuring compliance with agreed SLA’s.Incident Manage all severity 1, 2 and 3 service and non service affecting issues in a busy 24/7/365 environment for all Reuters Services to Europe, the Middle East and Africa following ITIL methodology.Report all service affecting issues for all Reuters Services to Europe, the Middle East and Africa to both internal Senior Management and Clients.Chair the Daily Service Review meeting.Deputising for the regional Site Operations ManagerPlanning and overseeing “off shoring” and service improvement initiatives.Involvement in review, planning and approval of all Change an maintenance activity for Europe, Middle East and Africa.Working to strict KPI’s and SLA’s Manage Shift Operations Team of up to 18 staff and offshore teams in Bangalore and Buenos Aires, both Permanent and Contract. Including Recruitment, Appraisal, Development and Disciplinary. Act as coach and mentor for team members.To develop close working relationships with staff positioned globally in locations such as Geneva, New York, Singapore and BangaloreManaging staff holiday and sickness and overall manning levels and on-call rotas covering in and out-of-hours support/on-call requirementsClose liaison with internal infrastructure providers to ensure that SLA targets are met for incidents, requests and problems.Management and organisation of the Smart Hands Function.

Responsibilities included:To manage and control all aspects of the group data processing function, ensuring an efficient and informative service to all departments, supporting all end users and associated peripherals.Responsible for Supervision & management of 5 staff within the Data processing department.As a Senior Systems Programmer I was responsible for writing and amending batch and online programmes in Micro Focus Cobol for a small but busy organisation. Monitoring and Recovery of all Mainframe Applications.Database Administration.Liaising with Senior Management, problem resolution and escalation.