Robin Cooley Email & Phone Number

Houston, Texas, United States

National United States

Supported both United internal book of business and Optum Direct sales customers to meet/exceed budgeted IOI by optimizing ROI of activities focused on controlling benefit expense and improving access and quality of care.

Houston, Texas Area

Identified adverse trends and worked with physical health partners to develop solutions to improve quality of care and make care more affordable.

Houston, Texas, United States

Oversaw all operations including profit and loss for 2 Behavioral Health Regional Operations centers. One in Houston and one in Portland. Responsible for profit and loss. During tenure oversaw change management program to support operational changes that reflected paradigm shift in the organization from a primary focus on Utilization management to a comprehensive view of the consumer experience including UM and integrated case management.

Western United States

Oversaw Clinical operations in 4 states for Medicare and Medicaid products: Texas, New Mexico, Oregon and Hawaii. Responsible operations, growth, profitability and product development.

Houston, Texas, United States

Oversaw clinical operations for 8M covered lives ad serve as SME for RFP and sales opportunities.

Houston, Texas, United States

Responsible for oversight of clinical operations for large regional Behavioral Managed care operations. Served approximately 6M enrollees in Commercial, Government accounts (both Federal & state), Medicare and Medicaid.

Houston, Texas, United States

Implemented and and oversaw end to end Managed Care Behavioral Health operation for large (900k) FEBH account. Coordinated with Office of Personnel Management to implement Federal parity that was passed in 1999 for federal employees. Oversaw, customer service, claims and clinical operations.