Assistant Vice President Of Branch Experience
CurrentResponsible for developing leaders through training, coaching, and mentoring. Ensure each branch maintains compliance with all regulations and policies. Collaborate with Branch Operations in the general management of operational processes, making recommendations for efficiency and innovative enhancements. Responsible for management and staff development, transparent communication, coaching, and employee engagement efforts align to support branch and organizational goals. Participates on department and organizational projects as a subject matter expert or consultant. A key role on the Branch Experience leadership team, working to influence change, improve employee engagement/experience, and contributing to the strategic direction of the department.Primary Responsibilities Include:■ Team Development - leadership and management through training and ongoing communications including one-on-ones, Service Delivery and branch sales meetings designed to support individual and team success, achievement of goals and career progression.■ Build and maintain a positive relationship with our membership and the community. Create and support Credit Union visibility in the community by volunteering, attending events, and participating on committees and boards.■ Sales and Service Management to including achievement of goals in service quality, cross selling products, financial services, productivity, efficiency, staff retention and development, analysis of branch trends, and strategy.■ Branch Oversight: Direct and monitor branch operations, through subordinate managers, to ensure internal processes are aligned.■ Development and implementation of projects for retail delivery; participation on project teams for cross functional and strategic projects.■ Responsible for promoting a retail network that communicates and interacts well with internal support areas and initiatives.
