Enhancing E-commerce Efficiency: Partner with SMB businesses to optimize backend technology setups, significantly improving e-commerce system efficiency and effectiveness. Collaborate with cross-functional teams to ensure seamless integration and operation.Mentorship and Coaching: Guide individuals in achieving their personal and professional goals, utilizing my skills in coaching, mentorship, and client relationship management, fostering client success.Leverage large language models (LLMs) to streamline various aspects of research, writing, and data analysis. Develop and apply prompt engineering techniques to maximize the effectiveness of AI tools.

Enterprise Solution Architect | Sales Engineering | Customer Success ManagementMission-Critical Solutions Design: Architected custom, highly available, innovative, multimillion-dollar infrastructure and data analytics platform enterprise solutions with meticulous attention to detail. Ensured alignment with customer IT and business goals for scale-up and scale-out mission-critical applications.Customer Success Management:Customer Collaboration: Partnered with customer engineers and IT leaders as a trusted advisor from proof of concept to integration, ensuring successful project outcomes. Delivered personalized solutions and fostered long-term relationships.Sales Team Collaboration: Collaborated with BlueAlly and vendor partner account executives to tailor solutions to customer needs and budgets, achieving mutual success and growth.Technical Leadership: Led cross-functional technical team meetings, customer discovery workshops, and white-boarding sessions to design solutions and ensure seamless integration.Technical Expertise:Subject Matter Expertise: Provided in-depth knowledge of HPE technology solutions for data center, mission-critical, and highly available virtualized scale-up and scale-out environments, including Oracle and SAP.Solution Design: Developed comprehensive enterprise solution designs ensuring interoperability with existing infrastructure, adherence to best practices, and consideration of lifecycle impacts.Communication and Presentation:Technical Presentations: Crafted and delivered compelling technical solution presentations to stakeholders and decision-makers. Simplified complex solutions for diverse audiences.Industry Insights: Monitored technology roadmaps, lifecycles, and industry trends to provide strategic advice.Project Management: Managed timelines and solution designs for multiple initiatives, coordinating with stakeholders throughout the sales cycle to ensure timely and successful project delivery.

As a side project, I created “Project Thrive” with the mission to uplift and empower women in their lives and careers to have meaningful success, hope, wellbeing, joy, happiness, vitality and resilience. The avenue through which this flowed was through education and coaching of positive psychology's framework of PERMA+V.P=PositivityE=EngagementR=RelationshipsM=MeaningA=AchievementV=Vitality

Founded and grew a company providing comprehensive systems design, installation, service, and implementation for SMBs.Team Growth:Developed and expanded the company, creating a sustainable business that supported four full-time employees and achieved significant market presence.Customer Success Management:Client Analysis: Analyzed clients' IT requirements, budgets, and lead times to develop tailored IT solutions that met their specific needs and objectives.Customer Collaboration: Collaborated with clients to understand their functional requirements, presenting design options and associated costs to ensure alignment with their goals.Solution Design and Implementation:System Design: Architected, integrated, and migrated systems and networks. Implemented UNIX server solutions using SCO UNIX, IBM AIX, Sun Solaris, Red Hat Linux, and Microsoft OS. Supported various networking technologies such as TCP/IP, NFS, and Microsoft networks.Integration and Installation: Integrated and installed hardware, operating systems, networks, and applications. Performed troubleshooting, upgrades, and migrations.Performance Enhancements: Specialized in monitoring, tuning, and improving system performance using advanced hardware and software techniques.Rapid Recovery and Sync: Designed and implemented a multi-location retail, quick recovery, and nightly database synchronization from retail stores to the primary office.Comprehensive Support: Provided 7x15-hour ongoing support for hardware, operating systems, and peripherals, ensuring high availability and reliability.Training and Education:Certified Training Programs: Conducted certified SCO UNIX ACE Training for various centers across the US, including Boston University and the University of Miami. Courses included UNIX Systems Administration, TCP/IP and NFS Administration, Shell Programming, and Communications.