Robin Cunanan Email & Phone Number

As part of the Ads Solutions Engineering team, serve as the primary technical liaison for Sales, Engineering, and Product teams, addressing complex issues across the Reddit Ads platform. Responsibilities include resolving pixel integration challenges, troubleshooting dashboard discrepancies, API issues, and optimizing ad campaigns. Collaborate closely with Ads Engineering to identify and resolve advertiser pain points and product incidents, ensuring seamless platform performance.Collaborate with cross-functional teams to influence product development by submitting feature requests, identifying and triaging bugs, and participating in alpha and beta product launches, ensuring a seamless transition to General Availability (GA).Work closely with Ads Engineering to identify and resolve platform-wide incidents, such as ad delivery failures, API errors, and targeting mismatches, reducing advertiser downtime and maintaining platform trust.Utilize data tools such as Mode (via SQL) and Looker (via LookML and BigQuery) to design and deliver dynamic dashboards and reports, empowering advertisers and Sales teams to evaluate campaign performance, uncover actionable trends, and optimize advertising strategies effectively.Deploy production code and manage pipelines using APIs, BigQuery, GitHub, and other technologies to implement new features, enhance platform functionality, and optimize workflows for scalability and efficiency.Develop internal and collaborative documentation, including process updates, to ensure efficient knowledge sharing for team members and cross-functional stakeholders.

Bellevue, Washington, United States

The Signature Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce's Mission Critical Support handling and execution of cases of all severities, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring/ The Signature Support team provides the highest level of support and expertise to some of our largest and most strategic accounts. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Signature Support team, the Signature Support Engineer (Technical) is technically competent, business oriented and highly customer centric.

Serve as the subject matter expert (SME) on the Smartsheet Core application, Mobile platform, API, and revenue aspects of apps & integrations. Validating and escalating customer reported issues from frontline that require research from the network operations and development teams. Handle escalated cases from the all Smartsheet teams with a high sense of urgency and follow through to resolution. Act as Primary Communication Point of Contact during SIEs with updates to status page and internal communication channels. Work closely with the Product and Technical infrastructure teams on assessing and compiling and validating Enhancement Requests (providing documented workarounds to the support team where possible), resolving customer impacting technical bugs and shared customer experience goals with the product teams. Identify process gaps or inefficiencies and help build tools and scripts to fill them. Identify opportunities for improvement to the Smartsheet application, API, and our various apps and integrations.Company description: Smartsheet cloud-based work management platform empowers collaboration, drives better decision making, and accelerates innovation for over 70,000 brands in 190 countries, including more than 50% of the Fortune 500. Named by Forbes as one of the world’s top private cloud companies, Smartsheet complements existing enterprise investments by deeply integrating with applications from Microsoft, Google, Salesforce, Atlassian, and many others.

Bellevue, Washington

Redmond, Washington

Managing major incidents, reporting, and communications for the Microsoft One Store Operations Center. The operations center provides support for over 100 internal teams at Microsoft with over 1,000 different business and customer facing services which include: Microsoft Store (microsoft.com/store), Microsoft Commerce platforms, and Windows 10 services. Working with internal resources to maintain and create process & documentation for the outage and communication process with a heavy focus on time to mitigate and quality of service delivered.

Seattle, Washington

Provide routine IT support for information technology & mobility related problems. Communicating with end-users to understand issues and known solutions through Zendesk, Email, or in-person. Use Active Directory to register/edit employee information or domains/groups. Assist with client imaging and deployments with laptops, desktops, and mobile devices. Perform Asset Management and inventory reconciliations via Oomnitza and SCCM. Use Zendesk Ticketing System to record and process incidents/service requests.