Robin Daane Email & Phone Number

High Wycombe, Gb

London Area, United Kingdom

Buckinghamshire, England, United Kingdom

London Area, United Kingdom

The former country estate, The Langley is a luxury hotel and spa opened in early 2019, in the heart of the Buckinghamshire countryside.The hotel’s boutique selection of 41 exquisite rooms and suites were designed by Dennis Irvine Studio with the height of sophistication and refinement in mind; alongside a collection of exclusive dining experiences, including a signature restaurant with an acclaimed chef at the helm and an intimate bar specialising in the finest cognac and cigars.

The Park Tower Knightbridge A Luxury Collection Hotel

Manager on Duty leading a 271 luxury hotel in the thriving area of Belgravia. Responsible for a team of 15, managing scheduling, departmental trainer while assisting the front office manager in achieving the yearly departmental goals. Assisting in Food and Beverage outlets and other departments in terms of any guest relation responsibilities or complain handling. Pre handled the merge between Starwood and Marriott Opera PMS system and renewing all checklist for associates. Cross training in Housekeeping on a regular bases to broaden my experience in rooms division. Part of the Core team on site during lockdown caused by Covid-19 pandamic.Key accomplishments:• Foundations of Leadership Marriott certification completed in August 2020.• Training new associates in the role of Rooms controller to navigate through MARSHA, Opera including manual balancing, configuring rate programs in Opera PMS for maximum efficiency during operations.• Daily audit on managing inventory, no-shows, CTAC audit for commissions, cancellations and quarterly audit of MCAT reports to optimise revenue for the hotel.

Venice, Veneto, Italy

Night Supervisor and Manager on Duty in a luxury 266 room hotel on a private Island located in Laguna di San Marco in Venice. I am an expert in GXP, Opera, MARSHA and trained associates on certain systems. As a part of Front Office leadership team, I achieved following success:Key Accomplishments• Improved Intent to Recommend from 64.9 YTD 2017 to 69.9 YTD 2018• Improved Elite Appreciation from 56.3 YTD 2017 to 69.7 YTD 2018• Improved Check in Experience from 65.4 YTD 2017 to 73.0 YTD 2018• Improved Departure Experience from 70.6 YTD 2017 to 73.1 YTD 2018

Heathrow/ Windsor Marriott

Front Office Supervisor at 382 room hotel which generates $12 Million in revenue. Responsible for Front Office, AYS and Concierge while managing shifts. I am technology savvy and like to lead technology related projects with my team.Key Accomplishments• Mobile Chat Request: Among top 5 in Europe and number 1 in UK• Average time to respond to chat 00:00:29 Number 1 in Europe• Check In Experience: 4.2 points above brand average• TripAdvisor: Number 3 out of 21 hotels in Slough• Expert in PMS and working knowledge of Marsha• Duty Manager for the hotel while managing Front Office Shift

Birmingham Marriott

From Bar Supervisor at the Forest of Arden Marriott, I was promoted to Overall Food and Beverage Supervisor at the Birmingham Marriott and was responsible for 2443 Square feet of meeting space with six modern meeting rooms, West 12 Bar and Room Service.Key Accomplishments• Completed Essential Skills Certification and presented the “Interview Skills” module to cluster Human Resource Managers and General Managers• Duty Manager at the hotel while managing Food and Beverage shifts• Assisted F & B Manager in planning & executing Holiday Parties

Forest Of Arden Marriott Hotel & Country Club

Forest of Arden Marriott hotel and country club is a iconic hotel in the heart of England. This hotel has the largest footprint throughout the UK in terms of guests including two championship golf courses. Just within a month of my arrival I became Interim Manager of the ZEST Restaurant and Bar. I was awarded Supervisor of the Quarter for Second Quarter of 2016.Key Accomplishments• Made a positive impact with Food and beverage to improve Elite Appreciation Scores from 36% in April to 71.4% in June and YTD 53.9%. All Platinum and Gold Elites dined in Zest since hotel did not have Executive Lounge• Top line and profit for Zest: Exceeded budget every month by 12%-20%• For Zest, improved Associate Engagement YOY by 17 points to 100• Improved GSS service scores for the department from 41% in March to 64.7% in June

Rotterdam Area, Netherlands

De Bijenkorf is an Award Winning Premium Department Store in the Netherlands.Key Accomplishments• I was member of women’s fashion department team, who managed 100 employees divided over consignment, concession & own bought woman fashion brands• I was a role model for employees during my shifts and assisted the department manager in Financials, Human Resource, Purchasing and Operations• I trained & motivated employees to ensure that the revenue targets are achieved and exceeded by our team.

Rotterdam Area, Netherlands

Newly renovated 5 star hotel with 254 rooms. As a supervisor I was in charge of developing/ organizing the breakfast and minibars, to achieve the SALT score goal for the year. My tasks included managing day to day shift operations, forecasting, scheduling, developing new strategies to achieve higher guest and employee satisfaction and create revenue generating ideas.

Washington D.C. Metro Area

In this Flagship hotel, I was a part of the Management team for Lounge, Restaurant, Room Service, Starbucks and Mini Bar, overseeing 67 associates and $6.8 million annual revenue at a 777 room luxury hotel.Key Accomplishments• JW Wine Ambassador• Assisted in cocktail menu development and private dining room events• Conducted shops of competition in the area & presented revenue generating ideas• Assisted in “Passion 4 Beer” training event held by JW Marriott and Heineken USA for F & B managers in Washington DC, Maryland and Virginia market across all brands• Assisted in a VIP banquet event held at Mr. Marriott’s house

Xi‘An, Shaanxi, China

I completed a Food and Beverage internship in mainland China. Supervised, trained and guest relations.