Director Of Account Management
Altamonte Springs, Florida, United States
• Directed all aspects of Account Management and Business Development for a multimillion-dollar company, including active involvement in sales and marketing, client services, client relationships, proposals, contracts, and account administration– Sales: Communicated value and negotiated price/terms with established/potential clients, along with strategic direction of networking at local/national events to optimize industry connections– Capture Management: Developed customized client-specific procedures for each client and each new service after conducting an extensive needs analysis– Client Retention: Continually built and strengthened client relationships by effectively acting as a liaison between clients and company• Effectively led, mentored, strategized, and collaborated with 30+ account representatives to identify, penetrate, evaluate, and communicate optimal service needs to clients resulting in– growth of annual revenue from approximately $6 million to $11.5 million– sustained revenue while successfully creating and executing multiple diversification efforts – quadrupled client portfolio • Achieved company’s diversification goals: services, client demographics and concentration– Utilized predictive analytics and introduced new process controls to justify offering of a flat fee structure leading to greater appeal, capture of new market share and expansion of client base– Created, expanded, led implementation, and guided programmers in development of technology solutions and marketing of new services resulting in a sustained increase in revenue• Developed and rolled out new policies advancing continual process improvements • Trained, coached, and mentored clients and staff to ensure smooth adoption of new programs• Interviewed and assessed cultural fit of candidates for employment
