Robin Dice

Robin Dice Email and Phone Number

Slot Operations Shift Manager @ Horseshoe Indianapolis Racing & Casino
Indianapolis, IN, US
Robin Dice's Location
Greater Indianapolis, United States, United States
Robin Dice's Contact Details

Robin Dice personal email

n/a

Robin Dice phone numbers

About Robin Dice

Robin Dice is a Slot Operations Shift Manager at Horseshoe Indianapolis Racing & Casino. They possess expertise in gaming industry, gaming, casino gaming, supervisory skills, surveillance and 15 more skills. Colleagues describe them as "Robin was a valued member of our customer service team during her employ at Regal Industries. She managed onsite functions for us as an onsite integrator in a large automotive manufacturing plant. She has excellent people skills, attention to detail and unsurpassed work ethic. I thouroughly enjoyed working with her while she was with my company!"

Robin Dice's Current Company Details
Horseshoe Indianapolis Racing & Casino

Horseshoe Indianapolis Racing & Casino

View
Slot Operations Shift Manager
Indianapolis, IN, US
Robin Dice Work Experience Details
  • Horseshoe Indianapolis Racing & Casino
    Slot Operations Shift Manager
    Horseshoe Indianapolis Racing & Casino
    Indianapolis, In, Us
  • Horseshoe Indianapolis Racing & Casino
    Slot Operations Shift Manager
    Horseshoe Indianapolis Racing & Casino Sep 2021 - Present
    Shelbyville, In, Us
  • Horseshoe Indianapolis Racing & Casino
    Electronic Games Supervisor
    Horseshoe Indianapolis Racing & Casino Jul 2018 - Sep 2021
    Shelbyville, In, Us
    Assists in monitoring operation of slot machines and participates in the payout of manual jackpots.Supervise Slot attendantsPromotes positive guest relations by having knowledge of all amenities, events and promotions throughout property.Knows the company’s internal controls, policy and procedures.Assists Slot Shift Manager on daily basis.Protects Company assets.Ensures compliance with Title 31, to include Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2G’s, etc.Assists in training employees and enforcing all federal, state, and local. Must have ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise as required.Provide service to internal and external customers which reflects the company culture. Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
  • Hoosier Park
    Security Manager
    Hoosier Park Apr 2016 - Jul 2018
    Anderson, Indiana, Us
    Conduct internal investigations, initiate, monitor, and document, employee related benefit, disciplinary, and shift scheduling activities with an emphasis on proactive intervention and administrative equality relative to their span of control.Complete all shift-related reports and documentation prior to the end of their shift.Participate in assigned employee evaluation process.Demonstrate a level of professionalism in demeanor, and appearance, which meets or exceeds departmental standards.Ensure that all applicable rules, regulations, internal controls, policies, and procedures of the organization are firmly, fairly, and consistently enforced.Safeguard assets, including patron, employee, and Hoosier Park property.Perform escort activities consistent with Internal Control Regulations and departmental Standard Operating Procedures.Assume a leadership role in guest and employee relations requiring security / supervisory intervention.Audit / complete accident / incident, investigation reports which accurately reflect the events, participants, location, and time, of events involving patrons, employees, property, and assets, of the Hoosier Park in a concise and professional format.Coordinate security activities including applicable notification protocols and referrals with operating managers, and directors, of external departments when appropriate.Assist the Indiana State Gaming Agents and other Law Enforcement Agencies as requested.Direct security response to all incidents / situations requiring intervention.Provide consistent examples of professionalism, by act, word, and deed, which demonstrate the application of positive leadership skills.Provide support for the administrative agenda and philosophy of the department and the Hoosier Park.Ability to perform evacuation procedures for casino and facilities.
  • Indiana Grand Racing & Casino
    Surveillance
    Indiana Grand Racing & Casino May 2015 - Apr 2016
  • Seminole Hard Rock Hotel & Casino Hollywood
    Slot Technician Supervisor
    Seminole Hard Rock Hotel & Casino Hollywood Nov 2013 - May 2015
    The Slot Technician Supervisor is responsible for the leadership and management of the technical employees and department. This includes management of all equipment, systems, new product education, and repair. Responsibilities include the coordination of machine relocation, machine conversions and daily machine maintenance. This position is also responsible for dealings with any outside vendors pertaining to the technical side of the Slot department. - Supervises the training and skill development of Slot Technician employees & staff performance, ensuring strict adherence to Casino policies and procedures. - Assists in planning, developing and implementing Slot game, bank or layout changes. - Must be able to perform all Slot Technician duties and responsibilities. - Reviews, recommends and/or revises policies and procedures within the SLOT Department that support the organization's initiatives and enables department to operate in an efficient, cost-effective manner. - Creates and maintains preventive maintenance and repair programs in order to ensure Slot machines are in good working order and down times are minimized. - In coordination with Slot Operations management, analyzes current physical layouts of slot machines and recommends appropriate changes that most effectively enhance utilization, manpower and floor space. - Ensures efficient operation and repair of Slot machines and related gaming equipment, ensuring par levels of supplies and parts - Participates in special projects as assigned, and coordinates and oversees slot technical conversions and modifications - Maintains a clean, safe, hazard-free work environment within area of responsibility. - Other duties as assigned. - Supervises Slot Technicians. Responsibilities include interviewing, hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, developing positive employee morale.
  • Seminole Tribe Of Florida
    Gaming Commission Officer
    Seminole Tribe Of Florida Aug 2011 - Nov 2013
    Hollywood, Florida, Us
    Protect the assets of gaming activitiesEnsure that all gaming devices protect the integrity of the games,Ensure that payouts are conducted responsibly and to provide profit for the gaming operatorEnsure that unsuitable persons are kept out of the gaming employment and gaming activity, through effective background checks, and other investigative actions.Manage and enforce regulatory compliance to class II and class III gaming financial and non-financial minimum internal control standards pursuant to Tribal State Gaming Compact provisions, the US Indian Gaming Regulatory Act of 1988, and related state, and federal gaming codes.To Test all class II and class III gaming devices offered within the gaming activityMonitor casino employees 24 hours a day, in all financial and non-financial areas of the gaming operations to assure compliance to gaming operation policies, procedures, and Gaming Commission Rules and Tribal Gaming Ordinance requirements.
  • Calder Casino And Race Course
    Slot Attendant
    Calder Casino And Race Course Mar 2011 - Aug 2011
    Miami Gardens, Fl, Us
    RESPONSIBLITIES: Supervise and coordinate activities of slot department to provide service to patrons, handle and settle complaints of players, verify and pay off jackpots, reset slot machines after payoffs, report hazards and enforce safety rules, responsible for guest service with energy and professionalism, verifying jackpots, making hopper fills, and filling out paperwork pertaining to them, ensures gaming devices are operating properly and promptly call for technical or supervisory assistance when necessary. Performing minor repair to slot machines, handles guest relations and minor guests disputes. Ensure the safety and security of all guests and team members and other duties as assigned.KNOWLEDGE, SKILLS, AND ABILITIES: Knowledgeable of basic slot machine functions, Ability to read simple instructions, ability to perform some troubleshooting, ability to complete slot-related paperwork with a minimum of errors, knowledge of gaming laws and regulations, good communication skills, ability to deliver the highest level guest friendly guest services and ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Indiana Live! Casino
    Surveillance Shift Supervisor
    Indiana Live! Casino Apr 2008 - Mar 2011
    Responsible to coordinate, supervise and perform gaming floor performance auditing, investigations, evaluative and administrative duties to monitor the shift operation that contributes to satisfactory motivation and morale of assigned employees and to a safe and secure work environment.
  • Magic City Casino
    Surveillance Supervisor
    Magic City Casino 2011 - 2011
    Miami, Fl, Us
  • Coolant Control, Inc
    Inventory Control
    Coolant Control, Inc May 2007 - Feb 2008
    On Site Inventory for Visteon Automotive; daily inventory, purchasing, data entry, usage reports, receiving, and many miscellaneous duties.
  • Regal Industries, Inc
    Customer Service
    Regal Industries, Inc 2000 - 2005
    On Site Customer Service; inventory, shipping/receiving, purchasing, reporting, cost savings, data entry, and miscellaneous other duties.
  • Freudenberg-Nok
    Apqp Coordinator
    Freudenberg-Nok 1994 - 1999
    Weinheim, De
  • United States Army
    Military Police
    United States Army 1987 - 1993
    Arlington, Virginia, Us
  • The Trane Company
    Assembler
    The Trane Company 1985 - 1987

Robin Dice Skills

Gaming Industry Gaming Casino Gaming Supervisory Skills Surveillance Customer Service Security Hospitality Vip Team Building Physical Security Team Leadership Security Management Inventory Control Purchasing Data Entry Cctv Operations Management Hospitality Industry Access Control

Robin Dice Education Details

  • American Intercontinental University
    American Intercontinental University
    Business Management
  • Rushville Consolidated High School
    Rushville Consolidated High School
    Business

Frequently Asked Questions about Robin Dice

What company does Robin Dice work for?

Robin Dice works for Horseshoe Indianapolis Racing & Casino

What is Robin Dice's role at the current company?

Robin Dice's current role is Slot Operations Shift Manager.

What is Robin Dice's email address?

Robin Dice's email address is ro****@****ark.com

What is Robin Dice's direct phone number?

Robin Dice's direct phone number is (765) 642*****

What schools did Robin Dice attend?

Robin Dice attended American Intercontinental University, Rushville Consolidated High School.

What skills is Robin Dice known for?

Robin Dice has skills like Gaming Industry, Gaming, Casino Gaming, Supervisory Skills, Surveillance, Customer Service, Security, Hospitality, Vip, Team Building, Physical Security, Team Leadership.

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