Robin Due Email & Phone Number

Richmond, Virginia, United States

Columbia, South Carolina, United States

Columbia, Sc

➤ Strategically using company sites to reach out to customers via phone, text, or email regarding auto trade-in information➤ Answering all guest questions, taking daily inventory of vehicle stock, and reporting inventory findings to management➤ Completing delivery of vehicles to guests by providing exceptional guest service and enhancing customer experience➤ Ensuring all cars meet standards regarding tags/stickers along with assisting the General Manager with assigned tasks➤ Effectively establishing all objectives as well as developing processes/procedures to ensure efficient, timely workflow➤ Performing a variety of clerical duties including filing, copying, organizing documentation, and reviewing all reports➤ Expertly handling various office duties while multitasking and providing exceptional customer service simultaneously➤ Composing, preparing, editing, and distributing correspondence and other department documents to relevant contacts.

Columbia, Sc

➤ Screened applicants, conducted interviews, oversaw hiring activities, and coordinated onboarding for all new associates➤ Raised staff retention rates by 5% by establishing staff appreciation activities which led to a sales increase of 24.3%➤ Forecasted sales and payroll to drive store results and efficiently monitored daily, weekly, and monthly sales results➤ Researched, initiated, and monitored recruitment activities as well as collaborated with leaders to execute training plans➤ Supported delivery of key HR processes such as performance support, employee movement, and leadership coaching➤ Utilized metrics to drive solutions based on trends and developed solutions to complex problems that required ingenuity➤ Successfully fostered a teamwork/open-door environment conclusive to positive dialogue across the organization teams➤ Enhanced all brand initiatives through guest experiences, associate engagement, and a high-performance environment.

West Palm Beach & Lake Park, Fl

➤ Successfully increased total sales plan by over $36K by developing a team to achieve store sales/customer service goals➤ Continuously recruited, interviewed, hired, and trained employees for positions according to specific business needs➤ Forecasted and adjusted payroll and scheduling procedures to maximize productivity and meet workload requirements➤ Supported store objectives by motivating and celebrating associates and consistently representing all company values➤ Trained and developed associates to ensure they continued to provide outstanding service and represent brand standards➤ Challenged associates with clear and attainable goals and consistently provided performance feedback through coaching➤ Contributed to the development of a culture of equity, diversity, and inclusion where staff experience was top priority➤ Lead all recruiting, onboarding, benefits, payroll, safety training, performance management, and budget allocation tasks

Broward & Palm Beach County, Fl

➤ Managed hiring activities and trained teams to achieve 90% guest satisfaction scores, exceeding company goal of 80%➤ Collaborated with management and associates to support objectives and facilitate a culture where goals were achieved➤ Increased sales performance by $55K by improving organizational effectiveness and deploying productivity solutions➤ Captured and analyzed data as well as recommended processes to reduce attrition, absenteeism, and other key metrics➤ Researched, initiated, and monitored recruitment activities as well as collaborated with leaders to execute training plans➤ Developed procedures for improving organization while creating, maintaining, and administering all personnel files➤ Coached department managers on all areas of diversity/inclusion and investigated accidents to ensure legal compliance➤ Continuously collaborated with various department managers and team members to resolve issues in a timely manner

Master Of Science - Ms, Industrial And Organizational Psychology, 3.79

Bachelor Of Applied Science - Basc, Psychology, 3.89

Activities and Societies: Golden Key International Honors Society