Made to order, custom doormats to bring personality to my customer’s front entrances.

Provide administrative services virtually for clients: email management; calendar management; travel booking; and, assist in project management.

Serve as Executive Assistant to the Senior Vice President of Marketing and External Communications within the smartphone app industry; coordinate travel arrangements; email management; calendar management; editing and proofreading; investor relations PowerPoint management; draft email responses for investor queries; industry event coordination; office function coordination; record accurate meeting minutes for weekly senior management team meeting; and expense recording and submission.• Upon starting the role, organized the SVP’s email inbox from over 20,000 emails to 5,000, implementing a system which identifies level of urgency• Efficiently manage the SVP’s time commitments, including speaking engagements, media briefings and networking events occurring in multiple time zones

Was responsible for managing Account Management Coordinators across Canada; provided support to the Vice President of Customer Relations; assisted with communications and branding activities; hired/terminated staff; provided staff performance reviews; and provided training.• Produced high-quality documentation by effectively coordinating content, design, print, and distribution of all promotional material in accordance with internal branding guidelines.• Improved national efficiencies and knowledge transfer across regions by developing efficient organizational processes to be followed in all offices, writing detailed manuals, and sharing the information with all regional teams.• Improved employee support through the Employee and Family Assistance Program (EFAP) by providing employee orientations, matching appropriate services with their specific organizational needs, and ensuring quality support.

Coordinated EFAP activities for Account Managers; provided orientations for groups of employees; assisted with customer support; and represented the company at fairs and tradeshows.• Improved Account Managers’ abilities to effectively support customers by triaging requests and assisting them with responding to the most urgent requests first.• Improved customer service by providing tailored and focused presentations in a comfortable environment, and presenting and organizing customer plans in a proprietary web-based program designed to promote individual health practices.

Assisted the Resort Manager with overall business operations and administrative support; purchased and merchandised for the resort boutique; assisted with accounts payable / receivable; and facilitated trade shows and conferences.• Within one year, doubled sales in the gift shop by assessing target demographic and stocking well-suited merchandise.• Ensured financial records were well-organized by initiating the use of accounting software and assisting with daily bank deposits, reconciling accounts, and conducting bi-weekly payroll activities.• Successfully dealt with multiple, overlapping deadlines of various functions by prioritizing tasks, delegating as required, and supervising the work of staff from all departments.• Effectively promoted the resort by attending industry tradeshows.