Robin Faust Email & Phone Number

United States

Florida, United States

Greater St. Louis

Sacramento, California, United States

Toronto, Ontario Canada

• Develop and support membership organizations for the home service industry which provides management consulting to over 50 HVAC, Electrical and Plumbing clients across Canada.
• Design, organize and present new client orientation program
• Prepare and execute on-going new client training for all affinity groups
• Provide daily personal advanced client support to over 50 HVAC, Electrical and Plumbing client members including but not limited to financial analysis, assessment of training needs, marketing strategies, pricing.
• Creation and ongoing production of weekly newsletter to existing client members containing vendor updates, meeting/training announcements and industry trends
• Travel to all company related events occurring to welcome, orient and assist new and existing Canadian members

Clayton, Missouri

• Provided leadership and direction to a group of two client advisors and over 300 AirTime 500 member clients
• Assisted in preparation and execution for off-site AirTime 500 Expos that were held twice yearly in various cities across the country
• Interviewed prospective candidate for position of Client Advisor
• Coached and provided on-going training and development for new client advisors
• Administered and managed a 30-month audio training program (Phoenix Program) for all affinity groups that taught various lessons on topics of management, operational excellence and customer service topics
• Provided daily advanced client member support to over 300 HVAC clients including financial analysis, training and personnel assessment, creation and monitoring of business plans as well as day-to-day administrative.

Clayton, Missouri

• Provided management consulting to over 500 HVAC, Electrical and Plumbing member clients across the United States
• Coached clients for success by assisting in creating annual marketing and business plans
• Authorized and monitored the use of the copyrighted yellow page ads for Plumbers Success International
• Interviewed clients who had successfully used the program and materials and distributed their stories, advice and recommendations to the entire membership
• Trained AirTime 500 member clients on the use of proprietary billing and scheduling software
• Assisted in the creation of an operational procedures manual for the use of all client advisors

Greater St. Louis Area

Provided departmental leadership and direction to a group of 3 managers, 2 supervisors and 32 individual contributors, with a strong emphasis on customer satisfaction. Planned and anticipated future staffing needs for team. Managed key performance metrics and departmental objectives. Recommended and implemented business or process improvement.