Robin Finley Email & Phone Number

Rocklin, Ca, Us

Davis Ca

Writing Lead for SOC 2 Compliance Project. Cedaron creates software for the medical online form industry. Responsibilities: Analyze, define and write all SOC 2 Policies and Procedures for Compliance goals. Interview subject matter experts, work with all company department leads to create all applicable policies. Review all requirements, conduct risk assessment and write employee Security Training Materials, Incident Management Procedures and Change Management Procedures. Define all company roles. Work closely with third party certification group to define all requirements and deliverables.

Rancho Cordova Ca

Update documentation for new release of flagship product: Providing Endpoint security for DOJ and others. Added new role-based functionality viewpoints to 300 page User guide, updated 14 chapters for release. Contract position.

Mountain View, Ca

Work closely with Engineering manager to encourage team of developers to provide documentation for an upcoming Google-wide release of Mobile Applications project. Document Mobile Apps for Android, iOS, and Web platforms. Writing and editing documentation for framework, usability code labs and publishing docs for project internal g3doc website markdown. All code labs and shell apps were released for Google Mobile Week to enable Google app developers to build mobile apps quickly.

Santa Clara Ca

Technical Writer, Shutterfly, Santa Clara CA Working with IOPs and Network Engineering.Published Policy Documentation for ITIL adoption, Service Level Agreements, and Change Management. Interviewed all Service leads as advocate for ITIL Adoption. Wrote documentation for monitoring system alerts (Neustar, Solarwinds), templates for firewall rules and runbooks. Created an inventory list of all the network’s engineering documents (200+), worked with SME’s to archive or update material. Created, updated and edited documents across group as needed. Coached team on Best Practices for team documentation. Created/ Published Network Engineering team Newsletter promoting quarterly accomplishments to corporate audience. Created PowerPoints for presenting ITIL benefits/practices/adoption timeline to Shutterfly technical community.

Sunnyvale Ca

Technical Writer, HP, Sunnyvale, CA – 12/01/2014 to PresentWorking with Operations Monitoring team for HP Public Cloud ServicesPublic Cloud Services based on Open Stack. Create documentation for development team for internal monitoring systems, and training/orientation materials for new hires for Network Operating Center (NOC) concerning customer support. . Work with Developers, Administrators, writers and management to improve project visibility, coherence and access across various inter- related groups. Job includes requirements gathering, gap analyses. Create/write original materials for developers, projects, tools and support systems from scratch.

San Francisco Bay Area

I worked for the Lead Security Analyst for Cloud Operations at Autodesk in SF. I worked on Security Documentation Library for the Autodesk Cloud Operations, including security policies written from scratch for SOC2, CSA Consensus Assessment, ISO/IEC 27001:2013 standards, and for FEDRAMP. Documents (50+) written/managed included: Cloud Operations Information and Data Classification, Handling of Assets, and Cloud Operations Information Security Management (ISMS).Project included Document Security systems for ISO, SOC2 and FEDRAMP Compliance projects for Autodesk Applications and Services hosted by AWS. Work with Autodesk Security Architects, Data Management & Development Engineers to create all security policies. Review of current and past technical compliance policies. Requirements gathering, interview engineers, write original policy documentation and writing Cloud Ops team internal security guidelines. Manage internal Confluent wiki/ SharePoint Security library per Compliance guidelines.

San Francisco Bay Area

SOC2 Compliance project. Document systems for Adobe Services hosted by AWS. Work with Adobe Data Management & Development Engineers to document all security systems in place for internal management of Adobe Cloud Services. Requirements gathering, interview engineers, write original documentation and edit internal Confluent wiki/ SharePoint for review purposes.

San Francisco Bay Area

Cloud Computing, Amazon.com Cloud: Web published White Paper on advantages of moving Microsoft Applications to Amazon Cloud Services. Other Projects Include:* Web Services REST APIS: Create templates for REST services to document new services. * HP Palm: JavaScript APIS: Java-script Guide for Application Developer audience.Areas of Expertise: SOA, Web Cloud-computing, enterprise level databases, wireless personal applications, client-server environments, security protocols, process management.

Alviso, Ca

Produce Training Materials and presentations for training overseas Partner Data center Maintenance using the following tools: FrameMaker, Bugzilla, Jira, Perforce, Wiki, Snagit, Captivate. Research and create training materials for partner development and support. Research all materials, Migrate existing data to FrameMaker 10. Produced several Captivate documentaries of training sessions and knowledge base transfers. Produced new training materials and slides from Lead engineers knowledge transfer. Worked with NOC operations to provide updated materials to support staff.

San Francisco

McKesson is the world’s biggest provider of generic pharmaceuticals. I worked to create updated SharePoint documentation for KEY database development group – during a major Microsoft server upgrade and critical data migration project. Working with both development and business groups. SQL environment. I created SharePoint WIKI materials and process flow documentation for the team as well as Captivate sessions for Process Knowledge Transfer.

Redwood Shores, Ca

Update Developer Docs on Confluent Wiki for Blaze Gaming Platform for pending internal product release. Update, test and publish C++ And Java APIS, re-work Confluence Wiki, write developer level documentation for java based Platform. Update, reorganize and publish new material to Wiki, about 300 pages. Three-month contract.

Seattle Wa

Created API documentation for Amazon’s internal engineering team. Included publishing team technology (Customer On-boarding Services) to Amazon Web Services. Worked was liaison for team with Amazon internal Editors and established requirements for publication process. Published 250 APIs to XML, Java, PHP and REST. Worked in Doxygen software for Dita generated documentation - included testing and trouble-shooting of auto-generated API software.

Bellevue, Washington State

Worked with Agile Environment Java enterprise Platform development teams. Published 700 pages using Confluence Wiki, FrameMaker and xml tools. Did all requirements gathering. Work with developers and SMEs for content. Worked with Java, Spring Framework, WSDL, XML, & XSD-based services. Produced Getting Started Guides, Developer and Test environment set-up, developer level FAQs, APIs, and SDKs.

Bellevue Wa

PCI Compliance Project - all Payment Systems.Created documentation plan of process systems for administrators and developers, for remedy & disaster recovery. Follow-up with quality assurance documentation. Work with Multiple groups of internal customers to define new specifications for 13 internal payment systems. Estimate and track projects with project managers. Create install guides for black-box type encryption devices for multiple types of servers. Update guides for PKI security. Document Java, SQL, XML, Tivo, and T-Mobile custom middleware systems. Document database structures for build, test and operational environments.

Seattle, Wa

Work in FrameMaker writing online product specs with templates and publish to WebWorks in XML. Document microchip design. Java based software for Cypress semiconductor. Audience included developers for Apple, Nintendo, and others. Also created context-sensitive help menu in RoboHelp.

Cupertino Ca

Technical Writer for Leading web-services security and monitoring solution deployed at several Fortune 100 clients (Merrill-lynch, Cisco, The Hartford, etc.).