Robin Franks Email and Phone Number

Assisted in transition from West Texas Orthopedics to Midland Texas Orthopedic Group. Worked in organizing credentialing with new group ID, worked with moving four physicians to a new location and aided all six physicians in the intricacies of joining this hospital group. Assisted in transfer of computer system, new phone system, transfer of old x-ray machine to one location and new x-ray machine to another location. Worked with employees in their transition into this new group and the hiring of new employees.Currently managing two locations. Assisting physicians in settling in to new location. Training new employees as well as supervising and assisting current employees that are now in the new location. Helping coordinate bringing in another physician and his staff to a third location. Working with his staff to make their transition smooth and assisting in organizing the new office.Continue to code and post surgical charges for six physicians as well as process benefits and approval for Synvisc One injections. Also assist phone operators in routing and answering calls as well as covering at the front desk with checking in and out patients as well as collecting co-pays and surgery deposits. Continue to manage accounts payable for individual physician’s corporate account.

in one of three offices. Supervise up to 15 employees including receptionists, accounts receivables personnel, and medical professionals. Handle complaints, problems, or suggestions from employees, physicians, and patients. Assist as necessary at the front desk by checking in patients, updating and entering demographic and insurance information, and scan information into the system. Also, assist in checking patients out by collecting and posting co-pays, deductibles, and making return appointment.Assist as necessary the phone operators in helping patients, dealing with other doctors’ offices, and incoming calls to make appointments, routing calls to appropriate personnel, answering questions, and generating appropriate results.Manage accounts payable for individual physician’s corporate account.Assisted with implementation of new EMR software and migration of records from the old system.Code and post surgical charges for five physicians.

Appointed office manager in March 2003. Managed the daily operations of the clinic as well as the surgery center. Supervised nurses, surgical technicians, x-ray technicians as well as business personnel in caring for all our patient’s needs regarding their surgery, clinic experience, insurance, and dealing with any problems that might arise.Handled accounts payables for the clinic, the ambulatory surgery center, and individual physician’s corporate account.Consulted with vendors regarding surgical equipment, medical supplies, and office equipment and supplies. Negotiated managed care contracts for ambulatory surgery center reimbursement as well as physician reimbursement. Supervised the implementation and accreditation of the surgery center to the Accreditation Association of Ambulatory Health Care (AAAHC).Answered phone calls from patients, physician offices, and insurance companies regarding appointments, account information, surgical benefits and deposits, medical records, and medical referrals. Posted ambulatory surgery charges for all surgeries performed at the center. Also posted professional charges for individual physicians in the clinic/surgical setting. Filed insurance claims for all charges and post payments, negotiating adjustments when necessary. Reviewed explanation of benefits for correct reimbursement or denial of claim. Contacted insurance companies for clarification and follow-through to ensure claims were reimbursed correctly.Interviewed prospective employees and hired personnel for clinical positions such as medical assistants, radiology technicians, RNs and LVNs, and physician assistants. Also interviewed and hired employees for clerical positions including billing, collections, receptionist, and cashier. Performed employee performance reviews.Counseled employees regarding job performance, handled reprimands, and managed dismissals of employees when necessary.

evening classes only) of Medical Coding (CPT, ICD-9), Medical Terminology, Medical Transcription, Medical Manager Software.