Robin Franson Email & Phone Number

Omaha, Nebraska

I applied working knowledge of customer service and administrative functions to assist employers, employees, field sales offices, agent/brokers, and individuals, with related to dental and vision insurance policy contracts. I provide excellent customer service by going above and beyond the minimal needs of the customer including, but not limited to, researching customer needs and problems; development of informed innovative solutions; and decisive action within defined parameters of authority. Apply knowledge of Group Administration functions such as new case set-up, issue, and billing; collection and reconciliation of premium; processing policy changes, terminations, and final accounting. Coordinate with Underwriting, Accounting, Licensing, Claims, and other Group departments and units to meet policyholder needs. Manage large volumes of many types of work simultaneously while maintaining accuracy and service standards

Associate'S Degree, Business Administration And Management, General

Cosmetology, Barber/Styling, And Nail Instructor