Global Ecommerce Support manager @ Levi Strauss & co Managing over all support operations for B2B and B2C in the defined Matrix. Key responsibilities: Stakeholder mgt, project planning and execution, portfolio mgt, change management, building trust with senior leadership.Technology : ECommerce hybris, Java spring, Rackspace could, Akamai, Newrelic, Sumologic, Cybersource, Omniture, SAPPI,OMS Manhattan, Adyen,Responsys and other 3rd party tools integrated with Hybris.

Health care-DELL BOOMIProject Manager driving a team size of 45 members in a water fall model.20 Developers, 5 Technical Lead, 1 Architect, 2 BA, 1 Test Lead and 5 Testers.10 Support Engineers and 1 Tech lead supporting 60+ interfaces.Understand the new project requirements and engage the right team for delivery.Prepare SOW’s working closely with Client , business approves , project owners and Architect.Align the resources required for the project and drive the onboarding with PMO. Provide weekly status update to the project owner on each stage of the project. Handled more than 10 projects in parallel with a budget of 500k upto 1M with delivery timelines from 3 weeks to 6 Months.Project tools :MS project , PowerPoint, Excel, Word, Visio and SharepointTechnical tools: Dell Boomi, My SQL, SFTP, FTP,Sharepoint, Unix , Windows, Webservice, Core Java.

Managing a team size of 8 Support Engineers and 1 technical lead.Work closely with the business stake holders and drive the support team to meet all the agreed SLA, work on continues service improvement plans. Drive weekly status review with the stake holders to report the project status.Key activities : Resource planning, Service Delivery, project status reporting , Change Management, Customer relationship Management, Knowledge Management.Got Best Performer in 3 quarters.Tools : Dell booking , Unix server, SQL server, Windows servers, SFTP, Java Spring and Groovy, PowerPoint , MS excel, Remedy, Sharepoint.

Citi bank

Client - Citi bank

Macgrawhill companies