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I help IT implementation projects get out of "software jail". This is how customers feel when their technology suppliers don't appear to be committed to shared success.In Integration architect and IT developer roles I've bridged the functionality gap between what wasdelivered and what the customer requires. I enjoy the process of continuous improvement on thejourney to shared success.I know what it takes to turn around "dead-in-water" programs with dysfunctional relationships intosuccessful, revenue generating solutions and happy partners. For example:Integration Architect:- Challenge: 3 third-party partners stuck in integration phase for 4 years with a 4-month deadline.- Result: Finished integration, validation, deployment and hand-off to production in less than a year.Software Designer / Architect:- Challenge: BI Platform End-Of-Life notice triggered legal action and future revenue loss from customers.- Result: Integrated and deployed a solution that allowed customers to gracefully bridge to another platform.Software Designer / Customer Interface:- Challenge: New BI platform for EDW was deployed outside company but not Enterprise ready- Result: Developing a stream of system and process improvements, led to successful platform adoption for 6 yr.Technical Program Manager / Availability Champion:- Challenge: Motorola Partnership strained with TELCO platform that was not meeting requirements- Result: Maturing the platform and improving the relationship resulted in a successful $200M+ 10 yr. program.Contact me to help improve your customer or partner relationships at rgfuller@live.comPlatform, DevOps, and QA Development | Project Management | Customer Success | Software Design | Security, High-Availability, and IT Systems Engineering | Technical Writing, Training, and Support
Integrating And Bridging System Gaps Between Development And The Customer
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System Integration ArchitectIntegrating And Bridging System Gaps Between Development And The Customer Jul 2017 - PresentAustin, Texas AreaTargeting technology companies who see the importance of developing long term relationships with their partners or customers by bridging early implementation maturity gaps. Role titles that I've made an impact in bridging maturity gaps: - Integration / System engineer - Customer Success Manager - Technical Account Manager - Technical Program Manager
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Integration ArchitectDover Fueling Solutions 2015 - 2017Austin, Texas AreaCreated third-party partner group tasked with integrating, validating, and deploying third-party Point Of Sale (POS) with Wayne’s fuel controller and electronic payment system (EPS). Inherited 3 POS partners with 4-month deadline to deploy.• Fulfilled ExxonMobil (EM) contract with the 3 partners and recognized revenue by negotiating new deadline with stakeholders and leading QA team to complete prioritized integration, validation, and deployment in <12 months.• Presented partner status to internal C-level audience as well as 3rd party integration proposal to new prospective POS partners.• Established self-sustainment of third-party programs and new partners by introducing processes and utilities to reduce duration and resource drain.• Simplified manual effort of diagnosing and validating log files by factor of 10, through creation of system-log parsers for quick network troubleshooting and custom QA test-automation tools.• Reduced POS development time by building library of integrated protocol-interaction templates.• Collaborated with support and warranty organizations, producing utilities enhancing service operation, including quick resolution of payment conflicts between POS and credit host; as well employing data analytics with unstructured data conversion from low-level customer logs into UX reports for critical Branded Wholesalers. -
It Developer / EngineerHewlett-Packard 2012 - 2015Austin, Texas AreaDeveloped Seaquest platform on commodity blade servers using RHEL and Bright Computing cluster manager to create multi-tenant data lake as a replacement to the Neoview proprietary-based enterprise data warehousing (EDW) appliance. Supported internal IT in experiment with Cassandra, Hadoop, HortonWorks, Hana, MapR, MongoDB, SeaQuest SQL-MX, and Vertica.• Created cluster configuration tools, transforming labor intensive and mistake-prone manual entry from months to hours and enabling flexibility of weekly changes.• Incorporated Sarbanes Oxley (SOX) compliant security environment at platform level, allowing operations-support specialists (Ops) and data-base administrators (DBAs) to safely manage highly sensitive financial data without encroaching in the others user space.• Formulated and documented software tools for global Ops team that facilitated safe and consistent cluster support for high-availability environments with very short maintenance windows.• Collaborated with off-shore developers, using Agile methodology in China, Mexico and Cupertino. -
Software Designer / ArchitectHewlett-Packard 2009 - 2012Austin, Texas AreaPioneered untested Neoview segment expansion prototype to provide Just-in-Time solution for customers quickly reaching database capacity.• Collaborated with Sales team to understand customer constraints and future business dependencies on solution.• Created variable lab simulations and streamlined the expansion process to ensure predictable outage windows on a wide range of customer scenarios.• Expanded first customer site in Australia within 2 months by creating prototype process and training support team.• Instilled confidence in expansion customer’s maintenance planning by augmenting process, authoring whitepaper, and presenting clear expectations to customer’s IT management.• Enabled future revenue stream by enlarging 5 high-risk $100M-per-year customer accounts in US, India, and Australia on time.• Recognized by HP’s technical career path board of technologists as a Master Technologist for “technical achievement, demonstrated technical leadership, and breadth of knowledge.”
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Software Designer / Customer Success ManagerHewlett-Packard 2006 - 2009Austin, Texas AreaBridged technical gap between HPIT data center infrastructure / application teams and Neoview software, hardware, and manufacturing teams for CEO initiative that targeted Wal-Mart consolidation of 700 data marts into Enterprise Data Warehouse (EDW).• Reduced system cost and install time and improved Data Center (DC) cooling models by optimizing fiber interconnect.• Orchestrated consistent operation in DC environment by determining root cause of early system outages due to inappropriate network design and spearheading replacement of network architecture.• Facilitated service operation by revamping Alpha Neoview systems to production specifications.• Administered platform enhancements into development, presenting risk assessments to high-level management, testing, documenting, and training for migration in all deployed systems.• Supported production organizations by writing and reviewing Tech Pubs pre-release documentation.• Helped manufacturing improve Neoview build speed and consistency by devising automation tools.• Decreased software upgrade maintenance windows 60% and improved platform reliability at 95%+ system load, by chairing continual service improvement (CSI) initiatives and educating international teams on troubleshooting processes and procedures.
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Software Designer / Qa DeveloperHewlett-Packard 2003 - 2006Austin, Texas AreaAccerated the maturity of the transition from the Non-Stop Kernel (NSK) Massively Parallel (MP) proprietary database to the more SQL ANSI compliant SQL/MX offering.• Championed a Middleware Integration Test Lab after analysis into unexpected defects at customer sites.• Partnered with early adopter SQL/MX customers to understand their workload and created SQLMX Longevity and Stress Test Lab (95% utilization for 14 days).• Stabilized critical customer accounts by emulating their environments beyond development’s typical QA process.
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Technical Program Manager / Customer Success ManagerCompaq Computer Corporation 1997 - 2002Austin, Texas AreaResponsible for all Compaq hardware/software projects in partnership with Motorola Supercell and our fault tolerant UNIX platform. The relationship was fractured due to missing requirements and project was in jeopardy.• Emboddied Motorola Availability / CMMI mindset to internal Dev /Architecture groups.• Revised product requirements and Statement Of Work (SOW) to meet the customer’s HA goals (<3min. down/yr.) • Lead development tiger teams to meet availability requirements as the platform SME.• Managed software product lifecycle including daily partner design issues/requirements conference calls.• Presented program status and problem resolution plans in quarterly reviews with partner executives at various US sites and end-customer cellular provider executives in Japan.• Designed tools, processes and publications to ensure Compaq was meeting the requirements of the SOW.• Converted the dead-in-the-water relationship and program into a 10 year success generating > $200M
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Program Manager / Hardware DesignTandem Computers 1994 - 1996Austin, Texas AreaResponsible for project managing/engineering the development of Fault Tolerant UNIX network interface hardware for both internal designs and industry standard vendors.• Leveraged NEBS (Network Equipment-Building System) compliance experience to internally develop 4 compliant network interfaces for industry standard VME controllers used in Tandem’s fault tolerant UNIX based systems.• Co-developed and Project Managed 2 different Tandem VME vendor's network controllers to ensure their designs would meet Tandem’s EMI, HASS/HALT (Highly Accelerated Life Test / Highly Accelerated Stress Screen) qualifications.
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Program Manager / Pcb DesignTandem Computers 1990 - 1994Austin, Texas AreaResponsible for managing the end-to-end prototype development of 5 new data network controllers for a communications front-end for Tandem's Fault Tolerant UNIX computer • Optimized common hardware design, PCB layout, manufacturing optimization and NEBS compliance.• Developed ECAD tools for revision control and PCB layout constraint verification.
Robin G. Fuller Skills
Robin G. Fuller Education Details
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Electronic Technology
Frequently Asked Questions about Robin G. Fuller
What company does Robin G. Fuller work for?
Robin G. Fuller works for Integrating And Bridging System Gaps Between Development And The Customer
What is Robin G. Fuller's role at the current company?
Robin G. Fuller's current role is System Integration Architect.
What is Robin G. Fuller's email address?
Robin G. Fuller's email address is robin.fuller@hp.com
What schools did Robin G. Fuller attend?
Robin G. Fuller attended Red River College.
What are some of Robin G. Fuller's interests?
Robin G. Fuller has interest in Social Services, Environment, Science And Technology, Disaster And Humanitarian Relief, Health.
What skills is Robin G. Fuller known for?
Robin G. Fuller has skills like Integration, Enterprise Architecture, System Architecture, High Availability, Agile Methodologies, Cloud Computing, Software Development, Software Engineering, Shell Scripting, Distributed Systems, Virtualization, Program Management.
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