Robin Garg
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Robin Garg Email & Phone Number

Associate Program Manager - Supply Chain Management at Zomato
Location: Delhi, India 7 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Zomato
Role
Associate Program Manager - Supply Chain Management
Location
Delhi, India
Company size
10126 employees

Who is Robin Garg? Overview

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Robin Garg is listed as Associate Program Manager - Supply Chain Management at Zomato, a with 10126 employees, based in Delhi, India. AeroLeads shows a matched LinkedIn profile for Robin Garg.

Robin Garg previously worked as Lead - Supply Chain Management at Zomato and Team Lead - Operations - Customer Experience at Zomato. Robin Garg holds Engineer'S Degree, Civil Engineering, 1St Class from Amity University.

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Zomato

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Profile bio

About Robin Garg

Seasoned customer experience professional with over 6 years of experience in customer service and business operations. Proven ability to lead and manage teams, develop processes and procedures, and drive customer retention and satisfaction. Passionate about delivering a best-in-class customer experience.Focussed on multiple projects directly linked to the enhancement of customer experience. Identified and solved various problems impacting customer, merchant, and delivery partner experience over the platform in collaboration with the Tech Ops team. Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Expertise - operations, team leading, customer service quality and client handling, training, process improvements, business planning, coaching and team management.

Current workplace

Robin Garg's current company

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Zomato
Zomato
Associate Program Manager - Supply Chain Management
gurgaon, haryana, india
Website
zomato.com
Employees
10126
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7 roles

Robin Garg work experience

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Associate Program Manager - Supply Chain Management

Current
Zomato

Gurugram, Haryana, India

-Planning and managing programs, projects, and services that are strategically important to the company-Providing strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area-Analyzing key performance indicators (KPIs) to ensure compliance with SLAs-Monthly SCM Cost planning and execution (14+ WHs)-Think, plan, and execute Cost reduction initiatives - PnL-Handling PAN India vendor billings [250+ accounts]

Jul 2022 - Present

Lead - Supply Chain Management

Zomato

Gurugram, Haryana, India

-Managing Pan India Logistics vendors for smooth delivery of raw materials to HORECA clients on or before the promised delivery time-Tracking & Maintaining performance KPIs across 50+ vendors -Owing closure of vendor agreements/addendums with the Legal department-Onboarding new vendors on the platform-Handling end to end billings at Pan India level including invoicing, POs, estimations in the given TAT to avoid any onground issue-Ownership of adding Reefers as a summer solution for chilled products along with dry ice & gel packs to reduce costing-Provided new models & strategies which helped in cutting down the cost by INR 1.5/kg in a span of 3 months-Handling Delivery Agents quality and working on new initiatives & training modules to reduce pilferage, shortfall cases

Jan 2022 - Aug 2022

Team Lead - Operations - Customer Experience

Zomato

Gurugram, Haryana, India

-Leading Projects to drive customer delightness-Handled Domino's process from customer POV-Drive CSAT and key metrices as per the business requirements-Working in collaboration with Product team to close tasks directly linked to enhancement of customer experience

Jul 2021 - Jan 2022

Senior Operations Associate - Customer Experience

Zomato

Gurugram, Haryana, India

-Managing Projects -Driving new campaigns-Minimising the burn cost of organization-Analysing and sizing for various processes-Improving the Customer Experience-Improving the overall NPS-Closely working with Product teams to enhance the UI

Nov 2020 - Jul 2021

Senior Associate - Escalation Department & Team Building - Customer Experience

Zomato

Gurugram, Haryana, India

-Handling the stakeholders escalation-Managing the team of 10 to make the escalation process efficient and more customer centric-Assisting the Legal team in various cases-Regulating the Consumer Portal for organisation so that no customer concern gets unresolved

Jul 2019 - Oct 2020

Associate - Escalation Department

Zomato

Gurugram, Haryana, India

-Handled customer escalations raised over social media platform including Insta, FB, Twitter-Trained the new joinees on process and approach to solve the case-Insights sharing with the tech and product teams-Awarded with RnR for being the top performer of the team

Oct 2018 - Jul 2019

Associate - Customer Experience

Zomato

Gurugram, Haryana, India

Apr 2018 - Oct 2018
Team & coworkers

Colleagues at Zomato

Other employees you can reach at zomato.com. View company contacts for 10126 employees →

AK Anish Kothari Anish Kothari Colleague at ZomatoBengaluru, Karnataka, India View → SJ Satyam Jha Satyam Jha Colleague at ZomatoBhubaneshwar, Odisha, India View → AB Advaith Bs Advaith Bs Colleague at ZomatoBengaluru, Karnataka, India View → JL Jyoti Lal Mahto Jyoti Lal Mahto Colleague at ZomatoKakori, Uttar Pradesh, India View → AG Amol Gaykar Amol Gaykar Colleague at ZomatoMaharashtra, India View → AT Arbeen Taj Arbeen Taj Colleague at ZomatoBengaluru, Karnataka, India View → SJ Shaikh Jahangir Shaikh Jahangir Colleague at ZomatoMumbai, Maharashtra, India View → US Umar Shaikh Umar Shaikh Colleague at ZomatoMumbai, Maharashtra, India View → MD Manisha Digal Manisha Digal Colleague at ZomatoBalianta, Odisha, India View → KM Kshitij Maske Kshitij Maske Colleague at ZomatoLatur, Maharashtra, India View →
2 education records

Robin Garg education

Education record

Mother Divine Public School
FAQ

Frequently asked questions about Robin Garg

Quick answers generated from the profile data available on this page.

What company does Robin Garg work for?

Robin Garg works for Zomato.

What is Robin Garg's role at Zomato?

Robin Garg is listed as Associate Program Manager - Supply Chain Management at Zomato.

Where is Robin Garg based?

Robin Garg is based in Delhi, India while working with Zomato.

What companies has Robin Garg worked for?

Robin Garg has worked for Zomato.

Who are Robin Garg's colleagues at Zomato?

Robin Garg's colleagues at Zomato include Anish Kothari, Satyam Jha, Advaith Bs, Jyoti Lal Mahto, and Amol Gaykar.

How can I contact Robin Garg?

You can use AeroLeads to view verified contact signals for Robin Garg at Zomato, including work email, phone, and LinkedIn data when available.

What schools did Robin Garg attend?

Robin Garg holds Engineer'S Degree, Civil Engineering, 1St Class from Amity University.

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