Assigning jobs to engineers, updating necessary systems and spreadsheets, negotiate joint pole construction meetings with PG&E, SMUD for pole removals, equipment transfer, handle customer complaints. Issue work to private contractors to field and or design jobs.

Responsible for obtaining permits from the different municipalities for the construction of our VRAD cabinets. Worked closely with PG&E to obtain power at multiple VRAD sites. Also responsible for doing quality inspections on the cabinet to insure proper routing of the cables, making sure that proper grounding, labeling and connections were supplied to each cabinet. Dealt with customer complaints. Reviewed Right of Way documents for the VRAD locations. Responsible for hand drawing of some… Show more Responsible for obtaining permits from the different municipalities for the construction of our VRAD cabinets. Worked closely with PG&E to obtain power at multiple VRAD sites. Also responsible for doing quality inspections on the cabinet to insure proper routing of the cables, making sure that proper grounding, labeling and connections were supplied to each cabinet. Dealt with customer complaints. Reviewed Right of Way documents for the VRAD locations. Responsible for hand drawing of some sites to decide whether the location had ample room for the cabinets, taking measurements of street width, edge of side walk, rear of side walk and the distance to the nearest power source. Show less

Supervised a crew of installation and repair technicians/Cable splicers. Obtained qualities on their work regarding the installation and repair of telephone services residential and business. Also performed safety reviews monthly, both personal and vehicle inspections to insure that company policies are being followed. Responsible for attendance reviews, work appraisals, daily tailgates and mandatory coverages. Worked closely with the Communications Workers of America to resolve issues.

Managed a team of service representatives in Sales and Collections. Monitor calls to ensure policies, training and sales procedures as well as billing were properly being followed and that the sales were ethical. Administered training on new promotions and/or products.

Responsibilities included selling quality products to customers based on their verbal ques of needs. Took request for new service, change in services and customer requested disconnections. Processed adjustments on telephone bills as well as making arranges to avoid disconnections and collection of payments.

Processed through a system called SORD the written request from the Service Representatives to install, add or disconnect telephone services. Did qualities, known as "pinkies" when the service representative made an error on the request, returned it to the representative responsible for issuing the order to make corrections. From time to time would work in Steno and or in the front office assisting the cashier with writing up receipts for payment.