Robin Ghosh Email and Phone Number

Currently working as Sales Manager - Middle Market (MM) segment for Business Travel in India, based in Bangalore; The primary points of focus of this role is to: ■ Drive sales in the India Mid Market which is currently defined as SME accounts that spend between $250K to $2M in business travel per annum. ■ Achieve targets through transactional based sales as well as achieving team success in selling premium revenue though subscription to business travel services. ■ Prospecting and filtering leads and building and managing a pipeline of opportunities to ensure successful achievement of targets.Understanding clients needs and positioning a defined suite of products and service solutions that meet requirements ■ Developing the product knowledge, selling skills and ability to influence client decisions whilst working in a team spirit within the sales organization. ■ Ensure all planning, tracking and reporting is timely and accurate using rigorous methodologies,. Focus on developing a collaborative relationship and linkages within Business Travel departments such as Travel Operations and Client Management. Key Performance Measuring parameters of the current role;■ Achieve premium revenue targets by selling Business Travel Subscription services ■ Executing all sales-related activities to drive accounts through defined sales cycle i.e. prospecting, fact-finding, needs analysis, formal bid, negotiation, acquisition and implementation. Develop Winning Strategies ■ Manage and grow a MM pipeline of opportunities ■ Ensuring the accurate and timely reporting of results using SalesForce ■ Providing market feedback, product innovation, and assist in the development of best-in-class MM value propositions. ■ Collaborate with the India MM Sales Team to share best-in-class practices ■ Develop linkages with internal business partners to facilitate cross-selling American Express Corporate Cards, and Consumer Travel products.

Key Responsibilities Include;- Planning and Forecasting hotel revenue for rooms, F&B outlets and from various segments (Corporate Clients, Travel Agencies, Transient, MICE)- Formulating Sales & Marketing Strategy for the unit, in order to achieve a greater market share, ensure customer loyalty and maximum revenue.- Creating a work environment that is high in employee morale and provides constant learning & development to Team Members. - Developing systems and procedures that achieve higher cost efficiency and guest satisfaction.- Developing & Implementing the annual plan using the TBEM framework, linking the departments objectives to the units overall strategy.- Proposing room/F&B pricing strategy in consideration with hotels market positioning, target customer and desired mix.- Developing a comprehensive market mix (Corporate Clients, Travel Agencies, Transient, MICE) guideline and ensure sales as per those targets.- Implementing revenue management techniques and ensure improved Rev PAR- Co-ordinating with the Front Office & F & B Manager regarding daily sales, VIPs, regulars and other guest requirements.- Co-ordinating with the Credits Manager on credit limits and outstanding from various guests/corporate.

Working as key account manager, handling a portfolio of corporate clients worth 30 crore revenue, taking care of their hospitality requirements in terms of Room Sales, Conferences & Meetings, Holiday packages and Chartered Aircrafts.

o Account manager for priority clients of worth of 5 Crore of revenue. o Relationship manager for IOCL, HPCL, DP World and other territory accounts.o Worked with various line of business from Shipping Industry, Export and Import Houses, Project and Construction sector.o Won the Best Sales Team (Runners Up Award) for 2010.

o Handling Corporate Clientso Designing and Implementing o Online Marketing campaignso Meeting New Clients and Following up of Existing Clientele, at G K Vale.com

Summer Internship (April 2008- June 2008) at the Head Office, Bangalore.Project Title- “Consumer Satisfaction Quotient and Customer Expectation and Perception Analysis at the World of Titan Outlets”