 Review scope of work details and assist the sales team in quoting complex sales proposals.  Review Bill of Materials submitted by design engineer or sales to ensure BOM matches scope of work.  Interact with internal sales team members, design engineers and the field engineering team to compose a competitive quote that will be delivered to customers.  Interface directly with 3rd party vendors to negotiate price for services provided.  Backup Queue Manager of three… Show more  Review scope of work details and assist the sales team in quoting complex sales proposals.  Review Bill of Materials submitted by design engineer or sales to ensure BOM matches scope of work.  Interact with internal sales team members, design engineers and the field engineering team to compose a competitive quote that will be delivered to customers.  Interface directly with 3rd party vendors to negotiate price for services provided.  Backup Queue Manager of three queues/mailboxes for team, and assess complexity, product and region of project and assign the projects to the appropriate team member .  Track total number of projects assigned to the team to ensure bandwidth is properly divided. Show less

Front Line Manager: Manages nine subordinates on daily activity.  Perform RFO/RCA requests from upper level management and customer’s. Accept 1st level escalations from customers and data service managers.Data Support Engineer Tier 1: Perform remote diagnostics and resolve network outages utilizing HP Openview on CASCADE 9000 switch platform for DS0, DS1, DS3, ATM and Sonet circuits. Troubleshoot CISCO and BAYNET/Nortel routers via Telnet. Troubleshoot the… Show more Front Line Manager: Manages nine subordinates on daily activity.  Perform RFO/RCA requests from upper level management and customer’s. Accept 1st level escalations from customers and data service managers.Data Support Engineer Tier 1: Perform remote diagnostics and resolve network outages utilizing HP Openview on CASCADE 9000 switch platform for DS0, DS1, DS3, ATM and Sonet circuits. Troubleshoot CISCO and BAYNET/Nortel routers via Telnet. Troubleshoot the following CSU/DSUs: AT&T Paradyne 9624, GDC 500A, Kentrox. Serve as a focal point between Customers, IT Managers, Executives, Field Operation. Show less

Support and maintain multiple client’s WANs in a variety of protocol environments such as: SNA, TCP/IP, and Frame Relay. Perform remote diagnostics and resolve network outages utilizing a NAXS (Network Access Cross- Connect System) and dial-access bridge for sub T1 through T1 circuits. Troubleshoot CISCO and BAYNET/Nortel routers via SNMP, Telnet, Site Manager Optivity, and USR modems. Troubleshoot, test and configure the following modems and CSU/DSUs: IBM7861 and 5866… Show more Support and maintain multiple client’s WANs in a variety of protocol environments such as: SNA, TCP/IP, and Frame Relay. Perform remote diagnostics and resolve network outages utilizing a NAXS (Network Access Cross- Connect System) and dial-access bridge for sub T1 through T1 circuits. Troubleshoot CISCO and BAYNET/Nortel routers via SNMP, Telnet, Site Manager Optivity, and USR modems. Troubleshoot, test and configure the following modems and CSU/DSUs: IBM7861 and 5866 standalone, IBM7868, LIC 5 host modems and LIC 1 com ports. AT&T Paradyne 3610 and 3611, Larsecom Split-T, Netpath 64 and 100. Serve as a focal point between Customers, IT Managers, Executives, RBOCs, IXCs, and third party vendors including: CISCO, CRC, Lucent, BayNetworks/Nortel, and IBM. Responsible for creating and maintaining technical documentation that conforms to ISO 9000 standards Show less

Support and maintain multiple client’s WANs in a variety of protocol environments such as: SNA, TCP/IP, and Frame Relay. Perform remote diagnostics and resolve network outages utilizing a NAXS (Network Access Cross- Connect System) and dial-access bridge for sub T1 through T1 circuits. Troubleshoot CISCO and BAYNET/Nortel routers via SNMP, Telnet, Site Manager Optivity, and USR modems. Troubleshoot, test and configure the following modems and CSU/DSUs: IBM7861 and 5866… Show more Support and maintain multiple client’s WANs in a variety of protocol environments such as: SNA, TCP/IP, and Frame Relay. Perform remote diagnostics and resolve network outages utilizing a NAXS (Network Access Cross- Connect System) and dial-access bridge for sub T1 through T1 circuits. Troubleshoot CISCO and BAYNET/Nortel routers via SNMP, Telnet, Site Manager Optivity, and USR modems. Troubleshoot, test and configure the following modems and CSU/DSUs: IBM7861 and 5866 standalone, IBM7868, LIC 5 host modems and LIC 1 com ports. AT&T Paradyne 3610 and 3611, Larsecom Split-T, Netpath 64 and 100. Serve as a focal point between Customers, IT Managers, Executives, RBOCs, IXCs, and third party vendors including: CISCO, CRC, Lucent, BayNetworks/Nortel, and IBM. Show less