Robin Golightly Email & Phone Number

Simsbury, CT

• Provide administrative and customer support. Duties include the following:
• Answer phones, gather pertinent information for insurance quotes, pull reports and create spreadsheets, field customer questions.

Hartford, Connecticut Area

• Directed a Human Resource function for 11 entities across Connecticut with a department of 4 supporting 570 employees.
• Transformed an administrative-focused HR department into a business partner-focused department.
• Became an award-winning organization by creating acquisition, onboarding and development strategies while growing the employee base to 570 from 330.
• Implemented successful processes to impact turnover, employee engagement, profitability and compliance which helped transform the Brand by improving customer satisfaction.
• Reduced turnover to 25% from 48% which is well below industry standards.
• Partnered with Leadership Team members to prioritize and implement development, succession and performance management strategies to support company business plans. Acted as coach and mentor to owners and all levels of.

Northeast Division

• Provided HR programs, counsel and strategic HR direction to the Regional VP and staff supporting 7100 employees. Expertise included all areas of human resources from recruiting and retention of quality employees to.
• Led an HR team of 6 generalists, supporting 3 corporate offices, 170 restaurants in 6 northeastern states with sales of $2.5 billion.
• Designed acquisition/restaurant sale guidelines to ensure completeness and compliance when handling more than 10 restaurants simultaneously.
• Reorganized HR department to facilitate 5 consultants achieving ongoing organizational objectives while focusing 1 consultant on supporting our operations partners in order to achieve their staffing goal of 3 salaried.
• Implemented restructure and downsizing process resulting in an annual savings of $850,000.

Hartford/Boston Region

• Provided HR strategic planning, leadership and support to 90 corporate restaurants and 85 corporate staff within IT, Finance, Marketing, Operations, Customer Service, Training and Development, Construction, Real Estate.
• Achieved full staffing levels by developing and implementing innovative recruitment strategies, i.e. military bases, fresh image campaign and recruiting materials.
• Managed effective, small scale Service Center for Employees and Customers.
• Reduced turnover rate by a significant 20% at all levels in a traditionally high turnover industry within one year by adapting, marketing and launching the McGenerations Program, subsequently rolled out in all regions.
• Contributed more than $150,000 in annual savings through the TJTC/WOTC Program. Saved an additional $200,000 each year by spearheading a strategic plan to cut workers’ compensation costs. Successful results led to.
• Achieved highest Regional usage rate of newly implemented Employee Service Center by educating, coaching and counseling employees through the change process.