Robin Gorneau Email & Phone Number

Pennsylvania, United States

Philadelphia, Pennsylvania, United States

1. Nothing replaces experience; writers get better with experience and become core team members as we add value to every component of a project, such as requirements gathering, status reporting, and stakeholder communications.2. I know some managers wants their tech writer in the building working with subject matter experts and engineers. An experienced remote worker, like me, can do the work with quality results and make the core team feel and think they are well supported. I supported large technical development and service teams in London and Tokyo from Pennsylvania for three years and my internal customers understood the editorial process and we worked together flawlessly across time zones and languages, because of my deep tech writing experience, general tech savvy, and ability to connect and support colleagues within my workflow processes.3. Writing technical documentation for internal users is my core strength, which I do at the intersection of project management, gap analysis, audience analysis, requirements gathering, and the editorial approvals process. In the best scenario, I'll bring ideas to the team and close gaps, working from anywhere.

Malvern, Pa

Ricoh was the best job I ever had! This is where I learned the most. This was the most interesting work. These were the best colleagues.Value Proposition for Robin Gorneau: The senior copy writer and editor is the link between leadership, subject matter experts, engineers, and technical specialists who creates the appropriate internal- and external-use content for multiple audiences from the C suite to frontline end users.My value proposition has two components: Cultural Agility and the Lessons of Kaizen.Cultural Agility: As a member of a global team working for Ricoh over ten years I’ve successfully worked across traditions, cultures, time zones, generations and languages. I worked with Ricoh’s top leadership in Japan and the U.S. The relationships I developed in the Chairman’s Office and with regional leaders is a valuable lesson learned. My manager expanded my editorial services beyond the two teams and extended my editorial services to Ricoh Europe’s service delivery teams and Ricoh Japan’s core value marketing groups. The Lessons of Kaizen: Kaizen is the Japanese-based principle of continuous improvement. I embraced the concept and was fortunate to find opportunities in my work to continuously improve internal processes and procedures. Specifically, I improved our team’s monthly stakeholder reporting to global leaders, expanded translation capabilities from Japanese to English for Ricoh Korea and Singapore, and supported Ricoh’s Latin America weekly reporting results for a global major account (IBM!), all within my responsibilities as the global business copy writer without any additional budget or time allocations.Providing a variety of documentation and communications for the VP Managed Document Services including program manuals, global implementation capabilities, document set descriptions, customer procedures, Ricoh procedures, templates, contract content, marketing and employee communications

Serving as writer, editor, copy editor, and proofreader for a variety of corporate communications including merger materials, employee newsletters, web content, processes and procedures, brand communications, strategic communication plans and executive summaries; managing global communications for consistency and branding. Managing translations for global audiences

Serving as lead project manager for internal communications programs including executive messaging, public branding messaging, public relations and marketing copy, consumer and employee newsletters, article writing, editing, proofreading; technical writing in-house projects. Managing editor of two stakeholder newsletters with a focus on search engine optimization, intranet and extranet website content owner. Working across departments to ensure workflow processes and deadlines. Bringing best practices, efficiencies, standards and processes to corporate communications. Directing the employee quarterly communication meetingsExternal communications program manager including branding and media relations, press release and media alert writing, editing, proofreading; executive approvals process management; writing feature articles for the Allstate Foundation, legislative and governance communications. Print, web, video, multi-media, meeting, public sector vendor relationship management. Earned individual success and three team awards in this position

senior writer and editor Serving as communications lead and senior marketing writer and editor for the high tech and financial services practice providing media alerts, marketing collateral, annual report content, web content, benchmark reports, solution briefs, conference materials and white papers. Managing editor of the monthly corporate-wide industry newsletter. Providing proposal content in financial services, e-business, high tech and customer relationship management practicesDirecting and developing seminars, roundtables and conference events for C-level participants across many industry sectors. Leveraging conference content for events in other global regions, public relations articles, panel discussions, media alerts, web content, webinars and thought leadership collateral. Producing materials supporting special client events and one-of-a kind marketing projects

Serving as communications lead and senior marketing writer and editor for the high tech and financial services practice providing media alerts, marketing collateral, annual report content, web content, benchmark reports, solution briefs, conference materials and white papers. Managing Editor of the monthly corporate-wide industry newsletter. Providing proposal content in financial services, e-business, high tech and customer relationship management practicesDirecting and developing seminars, roundtables and conference events for executive team participants across many industry sectors. Leveraging conference content for events in other global regions, public relations articles, panel discussions, media alerts, web content, webinars and thought leadership collateral. Producing materials supporting special client events and one-of-a kind marketing projects

working in the proposal department; updating knowlegement management database; writing qualification documents, executive summaries and consultant bios

Standardizing and improving the overall quality of proposals, qualifications documents, presentations, sales and marketing collateral, press releases, and the internal newsletter and providing page layout and document design expertise Providing writing, editing and proofreading skills company-wide for a variety of business writing projects including: proposal content, sales presentations, marketing summaries, press releases, company overviews, text for the monthly president’s report, Web content and sales collateral Establishing a company-wide style guide, setting online and hard copy standards, and creating templates for managing directors and general managers, increasing proposal development efficiency and reducing cycle time

Bachelors, Science And Education

Activities and Societies: STC IABC contributing writer to examiner.com; July 2009 to present

Associates, Science

Education record

Education record

Education record

Bachelor Of Science Education, Biology