Robin Green Email and Phone Number
Robin Green work email
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Robin Green personal email
Throughout my career, I have exceeded expectations when directing and prospering in key transformational and performance improvement projects, I have a genuine passion for business strategy, business growth, achieving, and retaining regulatory standards. A passionate researcher, I work continuously to keep up to date in the fast-moving healthcare industry, and always try to understand the bigger picture to stay a step ahead of the competition, and offer the highest level of customer service. I then make use of my excellent communication skills, imagination, and adaptability to develop ideas and improve performance.An astute project leader with a reputation for quickly conceptualizing and implementing new ideas and concepts, I use my in-depth knowledge and expertise to develop innovative and creative solutions to problems. On a continuous basis, I drive the completion of projects in accordance with set plans and offer regular progress reports to the senior management team and key stakeholders.As an innovative and results-driven individual, I possess the kind of energetic personality that makes me an asset to any business team. I greatly enjoy working on my own initiative, or as part of a team, and I am especially proud that I demonstrate the high levels of motivation required to meet challenging deadlines. Even under significant pressure, I will perform to the best of my abilities and steer team performance. Setting goals and driving others to make significant achievements has allowed myself and my teams to achieve consistent results and awards. Acknowledged as an influential decision-maker and communicator, I lead teams to achieve goals. Since the onset of my career, I have consistently impressed senior leaders with my ability to deliver remarkable results. I put customers first, with a quest for outstanding customer service without compromise.
Healthfirst
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Director - Contact Center OperationsHealthfirst Apr 2018 - PresentNew York, Ny, Us -
Senior Manager / Program Manager – C&S Stakeholder RelationsUnitedhealthgroup Feb 2014 - Apr 2018Examine and respond to stakeholder activities, positively embrace change to ensure the consistent delivery of business and performance strategy. Manage, motivate, and train teams of 5-members toward the attainment of organizational and program objectives, promote continual improvement; enhance internal controls and procedures to ensure efficiency and best practice. Build robust internal relationships with stakeholders and strategic partnerships.• Represented the organization as Program Manager for the C&S Federal Disclosure of Ownership (DOO) regulatory process, across 17 health plans including Federal, State and EQRO audits, SOP’s, compliance metrics, and regulatory training. Passed 14 State Agency and EQRO audits; UHC program cited as best practice in 3 states and by CMS in 2014 NY Integrity audit.• Established successful partnerships with Kansas, Maryland, New Mexico, and Tennessee, introduced program enhancements for 10 Health Plans, in accordance with the 2018 Medicaid Managed Care Rules/21st Century Cures Act.• Conceptualized and initiated new loading TAT reports in line with state contractual provider loading requirements, reduced / mitigated liquidated damages by 30% in 2-months.• Surpassed expectations managing numerous projects – from inception to completion – delivered results in provider data cleanup / analysis in partnership with C&S Health Plans.
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Senior Manager / Partner Manager – C&S Claim / Customer Care Operations / Internal Uhc Business PartUnitedhealth Group 2008 - 2014SENIOR MANAGER / PARTNER MANAGER – C&S CLAIM / CUSTOMER CARE OPERATIONS / INTERNAL UHC BUSINESS PARTNERS (2008 to 2014)Led a team of 5 staff. Key strategic and operational contributor to the achievement of challenging performance and compliance goals. Forged robust relationships with multiple healthcare partners, set performance metrics and SLAs. Introduced Data Deep Dives, Analysis and Data Mining; OpX project collaboration.• Coordinated efforts to introduce effective inventory reductions and problem resolution programs on the RV, Diamond, Unison and CSP platforms, promoted continual process improvements or identified performance improvement opportunities with oversight programs on COSMOS and the PCRS organization. Moved TAT from more than 45 days to less than 7 days for C&S claim inventory partners.• Simplified processes, initiated process maps, and executed root cause analysis, improved the transparency and effectiveness of SLA reporting, improved the customer experience.
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Supervisor / Business Manager – National Appeals Service CenterUnitedhealth Group 2004 - 2008Directed 50 individuals across 3 teams, provided project management services. Liaised with UHG personnel and client representatives for all corporate account matters. Leveraged incentives and team training to improve results. Led successful fulfillment of client and organizational performance metrics.• Acted as a point of escalation for complex member and customer queries, resolved issues to the satisfaction of all parties.• Project managed the transition of the NASC office to a digital filing environment, improved access to information and reduced TAT from 7 days to 48 hours, increased the Triage team production two-fold.• Spearheaded the development of a telephone team to swiftly alleviate concerns and respond to queries, expedited appeals, and enhanced the customer experience.• Drove quality improvement, inventory reduction, and the standardization of NASC SOP's, enhanced productivity and efficiency.• Pinpointed skills gaps, implemented training programs, enhanced the skill set across the team, improved performance metrics. • Overhauled workflow processes, met client performance agreements, increased the meeting of monthly targets from 47% to 95%.
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Supervisor Member / Provider Call Center – Customer Response Group / Inquiry Response Unit / SubjectUnitedhealth Group 2000 - 2004Directed 40+ individuals across 2 teams, Leveraged incentives and team training within the call center to improve member and provider experience results. Led successful fulfillment of client and organizational performance metrics.
Robin Green Skills
Robin Green Education Details
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University Of West FloridaCommunications
Frequently Asked Questions about Robin Green
What company does Robin Green work for?
Robin Green works for Healthfirst
What is Robin Green's role at the current company?
Robin Green's current role is Director - Contact Center Operations Healthfirst (Health Insurance for New Yorkers).
What is Robin Green's email address?
Robin Green's email address is rg****@****rst.org
What schools did Robin Green attend?
Robin Green attended University Of West Florida.
What skills is Robin Green known for?
Robin Green has skills like Strategic Business Planning, Project Management, Team Building And Leadership, Consumer Advocacy, Program Management, Staff Development Programs.
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