Robin Grice Email & Phone Number

United States

· Support the Multi-Office Manager, serving as onsite point of contact for office associates and clients, ensuring quality and consistent execution promoting the value of the company.· Execute and hold all office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Office Manager and District General manager as necessary including accounts receivable and customer follow up.· Serve as point of contact for onsite escalated client service concerns· Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Office Manager and District General Manager as necessary· Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience· Lead daily activities to ensure that all office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals· Lead daily huddles and communicate essential information to office associates · Strong organizational skills and ability to plan and manage day-to-day office operations· Customer-centric mindset and strong communication skills· Computer proficient with the ability to use MS Office· Consistently demonstrates ability to work independently with minimal supervision · Proven to be Passionate about Customer service, as well as my team, determined, resilient under stress.

United States

• Customer service• Assisted Office manager in every way possible, Also assisted the tax pros• Answered phones, directed to proper people, as well as agencies & resources• Data entry• Managed customer accounts• Greeted customers• Resolved customer issues• Scheduled appointments for clients• Responded to inquiries and issues• Operated the cash register• Collected and documented orders• Inventoried spreadsheets• Accounts receivable• Provided policy and service information• Assisted customers with a warm and professional attitude• Answered general questions• Responsible for tracking and maintaining inventory• Responsible for cashier duties• Handled online orders and credit card transactions

Colorado Springs, Colorado

· Assisted property manager in office duties, including the screening of potential tenants, work order management, and preparation of receipts. · Exhibited excellent customer service skills, both over the phone and in-person. · Assessed and prioritized daily issues in an apartment complex environment. · Adapted to increased and changing levels of responsibility, in order to better support the company and staff. · Frequently collaborated with co-workers on repairs and resolution of complex-wide issues. Worked towards achieving best results, while keeping safety in mind. · Responsible for evaluation of tools and materials needed to complete daily tasks. · Purchased tools and materials, as needed. Created and maintained beneficial customer/vendor relationships.

Colorado Springs, Colorado

· Exclusively managed all Live Nursery purchase orders in a new store environment. Regularly worked with corporate buyers and vendors in order to achieve goals. · Set up a “go to” book for the department. This book was a compilation of procedures, corporate/vendor contracts, computer program guide, availability list, and correspondence. This book also included loss prevention and marketing information. This book allowed employees to become better equipped to perform their job duties. · Demonstrated advanced knowledge of plants and gardening to help customers and coworkers. · Learned and demonstrated knowledge of Lowe's proprietary computer programs and corporate email systems.

Champaign, Illinois

· Worked as Garden Center Specialist, while also working across other departments as needed. Helped customers with a wide variety of outdoor and garden needs. · Became certified in Plumbing, Hardware, and Nursery in order to better serve customers. · Showed skills in marketing and merchandising products and company. Demonstrated strong product knowledge and problem solving skills. · Earned excellent feedback from customers, peers, and supervisors for product knowledge and customer service. · Displayed strong leadership skills. Trained, mentored, and taught coworkers. · Volunteered on new home construction projects with Habitat for Humanity and with the renovation of a Union Printer’s Home.

Fremont County, Colorado

· Established two thriving retail businesses as co-owner of retail business, through strong commitment to customer relations. · Trained, supervised, and mentored staff in customer service and day to day operations, ensuring that all staff members were able to cultivate good relations with customers and vendors. · Generated a great deal of repeat business, increasing customer base and customer satisfaction through personalized, friendly customer service. · Researched, negotiated, and purchased inventory, including working with vendors, pricing goods, and marketing products in store.

Canon City, Colorado

· Managed clients (offenders), enforcing rules and regulations in a potentially volatile environment while maintaining calm, professional, and courteous manner. · Used problem solving skills to assess situations quickly and react accordingly, allowing for the diffusion of potential problems. · Adapted to work situations, expectations, duties and shifts on a moment’s notice. · Earned recognition from three different supervisors as excellent promotional/supervisory candidate.