Robin Hamilton Email & Phone Number

United States

I’m my opinion SAFE HARBOR is leading the way for marina and shipyard change with a focus on customer service at the fore front and a core of servant leaders guiding the path for success. Awesome company simply awesome .

Fort Lauderdale, Florida, Us

Demonstrated deep knowledgebase regarding design and build-out, sales, management, engineering, and captaining of large, luxury yachts domestically and internationally. Led brokerage and sales of numerous yachts. Oversaw full HR functions including task delegation and performance management of staff ensuring maximized service and optimized client satisfaction. Successfully captained numerous ocean races including one circumnavigation, as well as racing America’s Cup vessels and other prominent sailing regattas.Achievements:Successfully led teams up to 50 personnel, managed $40M budget, and oversaw average of 2 buildouts per year, as well as spearheading team to winning 1st place in Rolex Regatta.Garnered overall 4.9/5.0 satisfaction rating based on Coast Guard safety rating, Customer Satisfaction survey, Repeat clients, Client Referrals, and Charter fleet surveys, across all voyages, completing 200+ global voyages or races without any safety incidents, and increased revenue 25% by renegotiating build or refit contracts.Strategically managed runs and builds with values of up to $60M and annual running costs of $3M - $7M, as well as revenue from charter of $2M - $5M annually covering engineering, operations, builds/refits, and running expenses.

Operations / Engineering Management: Bolster compliance with all set objectives, standard operating procedures, and all client needs and requirements. Lead hands-on management of sourcing, hiring, training, and management of crew, as well as directing budget compliance. Oversee negotiations and contracts for sales or charters utilizing extensive sales and business development skills. Demonstrate effective and impactful oral and written communication skills. Serve as building engineer / surveyor for new vessels ensuring integrity of vessels and optimized customer satisfaction driving repeat business, brand awareness, and customer retention.Customer Experience / Relationship Management: Drive enhanced client service satisfaction by conducting comprehensive needs assessment sessions and marshalling staff and resources to ensure achievement of client requirements. Foster and maintain solid working relationships through consistent networking and relationship management skills. Liaise with diverse clientele ranging from private owners to company owners ensuring achievement of individualized needs. Review guest feedback identifying areas in need of improvement, as well as areas to expound on building strength of service. Field, address, and rapidly resolve any guest issues or concerns, ensure safety of crew and guests, source and provide security, and create and implement emergency plans.

Premed, Medicine

High School/Secondary Diplomas And Certificates

Yachting

Maritime Studies

Medicine