Robin Harper Email & Phone Number

Lethbridge, Alberta

The General Manager provides strategic and operational leadership to a staff of approximately 60 individuals that include both management and unionized employees. As the General Manager, I play a central role in engaging internal and external stakeholder groups to identify opportunities for enhancing recreational and cultural choices in the community. We liaise with community organizations including cultural groups who utilize civic facilities and services to deliver a wide range of programs and events. Our department champions initiatives to City administration, Council, and the general public; and work closely with other internal departments and outside agencies to develop alliances and partnerships. This includes overseeing fee-for-service programs and agreements. Additionally, I am required to guide the process for developing long range strategic and capital investment plans, direct the business unit’s business planning process, and be accountable for a $12.8 million dollar operating budget.As the General Manager, I provide vision and direction to our employees. I maintain an environment that encourages individual commitment and growth, fosters teamwork, and recognizes the importance of collaborative community relationships. This includes establishing performance measures and coaching and mentoring staff to build capacity. Delivering effective presentations is also required, as this position makes presentations to City Council, the senior management team, and community groups. I consistently display by my actions: discipline, teamwork, composure, and a strategic mindset that exemplifies leadership in public service and wins the hearts of the community.

This position is responsible for the management, supervision and efficient facility maintenance for leisure facilities (including ice centres, pools,theatres, gymnasiums and other facilities) which meet community needs. This position is also responsible for the supervision and provision of program services saff of leisure services.Coordinate and supervise the maintenance operations for Ice Centres, Yates Memorial Theatre, Aquatic Centres, Fritz Sick Memorial Centre and other facilities.Establish and implement in conjunction with Building Maintenance, the preventative maintenance program.Plan/manage special maintenance projects.Direct or delegate direction of staff supervision, assignemnt of work, training and performance review.Responsible for the recruitment, selection, counselling and discipline of staff.Supervise the provision of programs and services offered in the leisure facilities as determined within the department service objectives and plans.Coordinate research and information related to the maintenance of leisure facilities.Coordintates User Group meetigns to ensure public participation in facility planning and operations.Coordinates facility staff meetings to ensure staff participation in facility planning and operations.Prespares and monitors facility operating and special maintenance budgets.Responsible for the safe, efficient operation of facilities and implementation of the corparate Health & Safety Policy.Responsible for the facility lifecycle planning.Prepares and submits annual and other administrative repsorts as required.Manages facility maintenance contracts (ie. refrigeration contract)Manages facility management contracts including Westminster Pool/Centre, Fritz Sick Memorial Centre (Pool), Curling Contract)Liaises with regional facility managers and community organizations.

Physical Activity Studies, Recreation Administration

Senior Executive Symposium

Visionary Management for Leaders Strategic Planning for Leaders Leadership Culture for the Future

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