Robin Harris Email & Phone Number

Saskatoon

Accountable to lead a team of over 200 Technical and Collections Support Specialists to deliver industry leading customer satisfaction, trouble resolution, and accounts receivable metrics. Key areas of focus include technical support of all consumer telecommunications products and services (wireless and wireline), and executing on collections strategies and tactics. Accountable to create and implement a strategic, balanced approach to customer satisfaction, revenue assurance, operational expense management, and employee satisfaction within a contact centre environment in a competitive industry.

Saskatoon, Saskatchewan

Lead a large team of queued and non-queued experts who ensure accurate and timely provisioning of product and service orders, address customer questions and concerns in real time, and execute on best in class collection strategies. Accountable for improving customer satisfaction, securing and protecting revenue, increasing operational productivity, and strengthening employee engagement at a provincial level.

Establish long term strategic goals at the departmental level. Lead large scale change initiatives to deliver on the future strategy. Facilitate the development of tactical and operational business plans that align to the long term future vision.