20+ years of broad working experience in insurance industry covering multiple function areas such as Finance and Accounting, Management Information,HR,Facilities and Administration,Contact Centre Management and Telemarketing activities,Customer Services,Operations and Business Solutions for business partners(LOB,Claims,Distribution channels); Corporate Business Continuity Planning;Specialties: Finance and Accounting,Customer Services,BPM,Operations control and compliance,People Management,Performance Management,Resources and capacity planning and Project Management