Robin Heikkinen Email & Phone Number

Elkton, Fl, Us

Jacksonville, Florida Area

*Manage all administrative services including telecommunications, office space, security, utilities, office equipment, and IT managed services liaison.*Manage daily needs of over 50 employees, consultants and business partners in four offices and multiple home offices.*Executive assistant to CEO and CFO, managing travel, document review, presentation construction, calendar management, services coordination, and expenses.*Manage RFP and purchasing processes for services and large company purchases including RFP for managed IT services and telecommunications*Manage office construction process for new corporate office, liaison between company executives and designer, contractors, subcontractors and vendors; manage all IT and telecommunication installations.*Travel management for employees to include air, rental cars, car services, lodging, restaurant reservations, entertainment coordination, coordination of meeting spaces, corporate events, and conferences.*Manage corporate American Express account including Quickbook entries, categorizing expenses by type and department, and manage possible fraud or disputes.*Bookkeeping using Quickbooks for Bill One, the FocusOne medical billing company. Manage account payables, receivables, run reports, record and pay vendors through online banking system, and communicate with customers regarding their account.*Telemedicine specialist connecting client assisted living sites with on call physicians utilizing Chiron, DrChrono, PointClick Care, StudyCast and other software programs.*All functions accomplished remotely with minimal travel.

Jacksonville, Florida

* Managed corporate office building housing over 250 employees and contractors* Administered building security; issued and revoked access, processed audits, provided access-point records requests and video surveillance requests.* Managed expansion and reorganization projects; priced and oversaw new work space construction and outfitting, managed departmental moves; coordinated efforts between vendors, moving companies, IT, and managers to ensure smooth transitions.* Managed telecommunications; instrumental in implementation of new telecom processes that realized annualized savings of over $390K; lead educator of telecom processes to other office managers; point-of-contact for executives and managers regarding wireless billing and usage.* Wrote articles for, arranged publication of, and edited Rail Inter-change, RailAmerica’s employee newsletter.* Served as executive and communications assistant to Chief Administrative Officer; produced and managed company email broadcasts; managed successful healthcare communication campaign to surpass the target outcome by 8%; managed successful customer outreach communication to re-introduce underutilized service options.* Served as coordination and communication assistant to Vice President, Planning during Project Horizon; processed and managed capital expenses and contractor expenses; facilitated weekly strategy meetings; maintained detailed retention, relocation and reduction records; completed over 21,000 record updates to standardize customer naming conventions.* Served as executive assistant to Vice President of Human Resources and Vice President of IT; assisted with publications and corporate communications.* Assisted with telephone consolidation project.* Assisted with acquisition of railroads into the RailAmerica family of short-line railroads.* Consolidated internet and telephone services of newly acquired railroads.

Jacksonville, Florida

INTERMODAL BILLING SPECIALIST* Billed intermodal freight, accessorial charges and some carload freight in compliance with agreed upon contracts and special needs of customers.* Processed outsource carrier payments; payroll.* Posted d reconciliation of receivables with accounting software.* Resolved billing disputes.* Processed payroll; tracked personal and vacation days for unionized employees.* Maintained rate database and customer master database.HUMAN RESOURCES ASST & BENEFITS COORDINATOR* Managed insurance coverage. Assisted employees with medical, life, FSA accounts, and COBRA processes; compliance with HIPAA laws. * Managed EEO/AAP internal reporting.* Coordinated engineer/conductor training classes, FMLA, company leaves, and training leaves.* Edited union agreements as negotiated; composition of correspondences, job descriptions, and bulletins.* Transcribed confidential taped investigations and testimony.REVENUE ACCOUNTING CLERK* Billed railroad accessorial charges including storage, detention and flips.* Maintained customer master records in TMS.* Contacted customers regarding billing issues and delinquent charges.* Managed mailing of customer invoices in excess of 500 weekly, to include certified letters and overnight services.

Jacksonville, Florida Area

* Managed administrative operations for sales staff of 15, management of sales contracts.* Created and designed of sales proposals and complex correspondences.

Ft. Devens, Ma

33Q - Electronic Warfare/Stategic Recording Subsystem RepairHonorable Discharge

Bachelor Of Applied Science (B.A.Sc.), Organizational Management, A

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies, A

Graduated Summa Cum Laude

Honor Graduate, Honors/Regents High School/Secondary Diploma Program, A

Activities and Societies: National Honor Society National Beta Club