I am an experienced professional with significant experience running IT service organisations and managing projects. I am currently an EMEA IT Service Manager at 3M UK, working with a global team of service managers to ensure that IT services are delivered according to agreed SLAs and co-ordinating IT personnel during critical issues affecting IT services. We ensure that the appropriate people are engaged, issuing timely and informative communications, and in identifying opportunities for process improvements. My current responsibilities include leading IT teams through the post-crisis event process, hosting PIR reviews and working with service owners to ensure a sound set of remediation actions, owners and target dates are identified, and tracking completion through use of ITIL problem management. I also have responsibility for Service Management reporting including various PowerBI dashboards and reports for incident management, crisis event reporting, IT change tracking & quality and other key metrics.
Listed skills include Cross Functional Team Leadership, Project Management, Process Improvement, It Service Management, and 31 others.