Robin Hildebrand

Robin Hildebrand Email and Phone Number

Data Center Technician
Robin Hildebrand's Location
Algonquin, Illinois, United States, United States
Robin Hildebrand's Contact Details

Robin Hildebrand personal email

n/a
About Robin Hildebrand

Robin Hildebrand is a Data Center Technician.

Robin Hildebrand's Current Company Details

Data Center Technician
Robin Hildebrand Work Experience Details
  • Volt Technical Resources
    Datacenter Technician
    Volt Technical Resources Jan 2021 - Dec 2021
    Orange, Ca, Us
    Server and network hardware installation, configuration, break-fix and updates.Incident/Change request updates via Service Desk ticket system.Full server rack removal, installation, cabling and testing.Installation and testing of in-cabinet and structured cabling solutions .Asset management control, add, remove and change.Inventory receiving, updating and organizing.Updated internal clients via internal messaging system.Performed remote server diagnostics via IPMI and other OOB software.
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  • Reflected.Net
    Data Center Technician
    Reflected.Net Mar 2015 - Nov 2020
  • Abs Associates
    Service Desk Analyst
    Abs Associates Oct 2014 - Jan 2015
    Naperville, Illinois, Us
    Level 1 Service Desk support for a variety of clients.Submitted tickets in a variety of ticketing systems.Active Directory rights authorization and configurationHandled, voice, web submit, and email service ticketsUsed Team Viewer and other remote control applications to diagnose and resolve issues.
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  • Computer Sciences Corporation
    Data Center Operator
    Computer Sciences Corporation Aug 2009 - Sep 2014
    Global, Us
    Provided onsite hardware and troubleshooting support and upgrades.Monitored and handled tickets in Remedy.Tape library imports / exports and recall operations via Iron Mountain.Hardware and cabling installation and decommission of servers, network hardware, and appliances.Onsite liaison for Major Incident hardware and software troubleshooting.Package acceptance and personnel escorts for internal and external customers.Fiber and copper cable installation, tracing and troubleshooting.Developed and updated spreadsheet for data center power usage.Evaluated and analyzed remote KVM system.Trained coworkers in hardware troubleshooting and upgrading.Provided upkeep of controlled items in inventory.
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  • Compucom
    Field Service Technician
    Compucom Sep 2008 - Apr 2009
    Fort Mill, Sc, Us
    Performed field service IT at a variety of retail, business and, industrial locations.Performed Desktop Support and IMAC’s for clients.Provided desktop, server and printer break-fix for clients.Updated work orders for time tracking and part orders.
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  • Xnet
    Technical Representative
    Xnet 2006 - 2008
    Lisle, Illinois, Us
    Provided Level 1 and 2 Technical Support via email and telephone.Developed and performed datacenter infrastructure improvements and upgrades.Wrote project work orders using Word, Excel and Visio.Evaluated and purchased desktop and server hardware and systems.Configured RAID level 0, 1 and 5 arrays on Linux and Microsoft OS servers.Assembled and configured desktop and server builds, repairs, and upgrades.Installed LAN, T1, and Fiber network cabling and contact wiring in datacenter and office.Maintained and updated internal knowledge base.Assisted with Customer Service duties.
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  • The Chase Manhattan Bank
    Help Desk Analyst
    The Chase Manhattan Bank 2005 - 2006
    New York, Ny, Us
    Provided Level 1 Telephone Support in a large structured call center.Created Peregrine call records and service tickets for 2nd and 3rd level technicians.Provided password resets for Novell, Windows, AS/400 and Unix Systems.Provided remote hardware troubleshooting of telephones, printers and workstations.Provided Windows and Application software troubleshooting support.Performed Lotus Notes, Mainframe, and proprietary software troubleshooting.Repeatedly performed at a 65% or greater First Call Resolution level.
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  • Woodward, Inc.
    Calibration Technician
    Woodward, Inc. Feb 2005 - Jun 2005
    Fort Collins, Co, Us
    Contract PositionOrganized and restructured Lotus Notes Gage Database of 2000 + gages.Arranged Internal and External calibration of gages when due.Added new gages, made obsolete old gages.Performed calibration on gages.Performed production, shipping, and receiving quality assurance inspections.Assembled reports for management on gage status and availability.Performed repair on broken and worn gages.
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  • Oce Printing Systems
    Computer Operator
    Oce Printing Systems Nov 2004 - Feb 2005
    Contract positionPerformed real time computer monitoring of Windows and AS400 Servers.Performed backups and restores of Windows servers using Veritas software.Answered Help Desk trouble tickets using Magic software.Performed Operating System installs of Windows 2000 server, Windows XP and 2000 Workstation.Printed and delivered reports from SAP and AS400.Scheduled backup media storage with offsite storage facility.Incorporated job transports into Sap and AS400 systems.
  • True Value Company
    Associate Micro Computer Specialist
    True Value Company Apr 2003 - Nov 2004
    Chicago, Illinois, Us
    Performed Level 2 Desktop Support in an 800 user environment.Provided Level 1 Telephone and Email Support for local, remote office and field personnel. 1300 total users. Typical call volume of 30 to 80 calls per day.Installed and configured Windows XP and Windows 2000 Workstations and Laptops.Installed HP and Xerox printers on the network and user’s workstations.Performed HP printer repair and maintenance on HP LaserJet 4’s and newer printers.Performed network cable manufacture, installation and testing.Installed and configured Palm and Windows handheld devices on user workstations.Installed required business software on users workstations.Removed viruses and spyware / malware from user’s workstations.Diagnosed and repaired IBM and Compaq desktops and laptops.Organized and tested the network push install of the latest Novell Netware client.Organized the End of Lease and Scrap material return and pickup.
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  • Proactive, A Freeman Company
    Network Administrator / Desktop Support Technician
    Proactive, A Freeman Company Sep 2002 - Jan 2003
    Chicago, Il, Us
    Contract PositionNetwork AdministrationLevel 1 and 2 Desktop SupportPerformed Network Administration on a mixed Microsoft NT and Microsoft 2000 server environment.Performed Microsoft Exchange 2000 Administration and Maintenance.Performed desktop support for a 50+ user environment consisting of Windows 9X, 2000 and XP Operating Systems.Installed and connected 3Com, Intel, and Cisco Switches in Wiring Closets.Performed emergency network cable manufacture, installation and testing.Installed Windows 2000 and Windows 98 on desktop and laptop computers.Installed and configured Cisco VPN client on remote user’s computers.Installed required business software on user workstations.Configured and installed HP, Epson, Canon and Ricoh printers on workstations and servers.Installed and maintained Network print servers using HP Jet Direct hardware and software.Installed and configured Palm handheld devices on user workstations.Maintained tape backup on the 4 company network servers using Veritas Backup Exec software using DAT DDS 3 and DDS 4 hardware.
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  • Hillshire Brands
    Desktop Support
    Hillshire Brands Mar 2002 - Apr 2002
    Chicago, Il, Us
    Contract PositionPerformed Network Administration on a mixed Microsoft NT and Microsoft 2000 server environmentPerformed Desktop support for a 300+ user environment.Answered and routed help desk calls to self and other support technicians.Installed Windows 2000 and Windows 98 on desktop and laptop computers.Installed required business software on user workstations.Configured and installed HP printers on workstations and servers.Installed and configured RIM and Palm handheld devise on user workstations.
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  • Baxter International Inc.
    Desktop Support
    Baxter International Inc. Sep 2001 - Dec 2001
    Deerfield, Illinois, Us
    Contract PositionPerformed desktop support for a 500+ user environment.Documented support solutions and fixes in a Magic database for other technicians.Installed Windows 9X, NT and, 2000 Operating Systems from scratch or utilizing Ghost software.Installed and Maintained Lotus Notes and Lotus CC Mail for users.Installed and tested VPN software on user’s machines.Provided software and printer troubleshooting and installation support for users.Attached and configured users to Cisco and 3Com routers and switches.Provided quotes and advice on new hardware and software items for users.Assisted with the migration of a Novell Netware / Windows Server environment to a pure Windows network environment.
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  • Press Ganey Associates
    Desktop Support
    Press Ganey Associates Mar 2001 - Sep 2001
    South Bend, In, Us
    Contract PositionPerformed computer Installations, Moves, Additions, and Changes (IMAC's) for a 100+ user environment.Assisted Network Administrator in the stabilizing and optimizing of a Novell Netware 4.11 Server.Scheduled Backup Exec tape backups and performed restores as requested by users.Configured HP Laser and Epson Inkjet printers utilizing HP Jet-Admin hardware and software for printing on a Netware server backbone.Eliminated software conflicts on Win 9X and Windows 2000 workstations with various business and data processing software packages installed.Performed various hardware and software configuration, installation and upgrades on Compaq, Micron, and AST desktops and laptops.Performed virus and malware removal on workstations. Verified Anti Virus updates were current.Attached and configured users to a Cisco router.Established a computer and printer inventory system for office. Various forms and worksheets for computer configuration and software installation procedures were generated and utilized for this system.
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  • Boss International
    Computer Technician
    Boss International Aug 2000 - Mar 2001
    In
    Made service calls to a variety of client locations that include computer installations, computer hardware repair, configuration issues, and laser printer repair. Principal field technician for a client with a Novell Netware 4.11 Server and 30 workstations.Instrumental in the specifications and capabilities required in the purchase of BOSS’s Windows NT 4.0 Server. Assembled and configured various Windows 9X, NT 4.0, Millennium Edition and Windows 2000 workstations. Installed and configured Windows NT 4.0 Server for Internet and Intranet usage utilizing full T1 line. Installed Category 5 networking from switches and hubs thru patch panels to workstations. Provided network administration, printer configuration and software support to office personnel.Established network TCP/IP procedure to manage and utilize static and dynamic TCP/IP addresses efficiently and to avoid potential conflicts.
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  • Molex
    Quality Assurance Technician
    Molex Jan 1995 - May 2000
    Lisle, Il, Us
    Performed dimensional and attribute inspections of electrical connectors and sub-assemblies for both development and production divisions.Utilized Nikon and Mitutoyo manual and computer controlled measuring microscopes, Sony vertical indicators and various hand gauges. Responsible for data entry and statistical analysis of data reporting to engineering and production teams. Provided PC support and software troubleshooting to department coworkers.Established computer communications from Metronics Quadra-Chek 2000 microscope readout to computer using RS232 devices. Setup and maintained automatic data entry system utilizing Winwedge and Lotus 123 software. Primary programmer and operator of the labs computer controlled automated measuring microscope.Developed software routine for programming computer controlled microscope for measuring repeating features and dimensions.Developed scripting method to configure Lotus 123 reports and forms automatically for laboratory use.
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Robin Hildebrand Skills

Servers Data Center Networking Troubleshooting Technical Support Network Administration Help Desk Support Windows Server Itil It Operations Process Improvement It Service Management Active Directory Disaster Recovery Incident Management Quality Assurance Windows Xp Operating Systems

Robin Hildebrand Education Details

  • Proviso West High School
    Proviso West High School
    Math

Frequently Asked Questions about Robin Hildebrand

What is Robin Hildebrand's role at the current company?

Robin Hildebrand's current role is Data Center Technician.

What is Robin Hildebrand's email address?

Robin Hildebrand's email address is rh****@****ted.net

What schools did Robin Hildebrand attend?

Robin Hildebrand attended Proviso West High School.

What skills is Robin Hildebrand known for?

Robin Hildebrand has skills like Servers, Data Center, Networking, Troubleshooting, Technical Support, Network Administration, Help Desk Support, Windows Server, Itil, It Operations, Process Improvement, It Service Management.

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