Use QuickBooks Reconcile bank and credit card statementsCollaborate with Treasure and team members on yearly budgets.

Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and servicesLearn VA ABC's full product portfolio to provide customers with best shopping experience and connect them to the right product (s)Project a positive shopping experience and act quickly to resolve customer questions and concerns.Checking IDs & observing customers to determine legality of sales Maintain store visual presentation according to the VA ABC merchandising guidelinesMaintain shelf stock & displays to enhance product availabilityOperating an electronic POS (point of sale)terminal to include scanning equipmentPerform accurate cashier functions and account for personal cash shortagesAssisting customers with loading merchandise as requestedUnloading shipments & the placement of stock within the stockroomAccurately assembling & verifying licensee orders

Small business owner specializing in cookies and cupcakes

Reviewed on average a 100+ Rent Relief Applications a month with attention to detail, within programguidelines/policies with a high accuracy rate.Responded to inquiries via email and by phone from Landlords and Tenants with in established ServiceLevel Agreements.Lead Customer Service team and provide assistance, direction and support for Customer ServiceRepresentatives, Application and Profile Reviewers daily.Consistently provided professional customer service in a timely manner to applicants seeking assistancewith our federally funded rent relied program in the state of Virginia.Utilized Virginia Housing's Grant Management System with a high degree of accuracy to processapplications, review-supporting documentations and submit completed reviews to the next level reviewer forapproval.Lead training webinars for Application and Profile Reviewers, trained and assisted with the development ofpolicies and procedures for Customer Service department.Gained familiarity with Rent Ledgers, Income documents, HUD/Section 8 Award letters and Asset forms. Promoted to Customer Service Team Lead.

Contract position for Rebuild VA that is responsible for receiving pre-screened applications, ensuring accuracy, correctness, evaluating for fraud, reconciling any discrepancies in documentation submitted with the application, communicating directly with applicants, calculating grant awards, and recommending approval or denial of grant applications. This role has primary accountability for the final review and processing of applications, once initial eligibility and screening have been completed.

Processed expense reports in Concur system with high degree of efficiency and accuracy.Maintained application data spreadsheets and reporting to management.Trained and mentored six new hires, acclimating them to the organizational culture, norms and bestpractices.Maintained regular communications with the administrative and support staff regarding expenses and travelplans.Positive, effective communications with interrelated areas assuring prompt follow up and courteousreception.Managed sensitive reports and documents for accounting and payroll to organizational standards andexpectations. Scanned and reviewed for quality control with a high degree of accuracy. Provided excellent organizational skills.Member of the events committee, prepared holiday functions, health fairs and anniversary celebrations.

Provide excellent administrative support to the Intake Suite and case management workersCareful and accurate maintenance of confidential patient recordsMaintenance of printers and facsimile machinesType and fax medical approval letters to medical providerAssist with data entry for patient referralsProvide and maintain phone productivity spreadsheet of Director of Medical Services