Robin Holmes Email and Phone Number

Serving as the day-to-day as a Human Resource Generalist/Project Manager answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and the single point of contact for an employee throughout an entire leave of absence for COVID.Initiate and respond to inquiries about leaves, benefits, and options available to employees. Serve as a point of contact for assigned employees (50 - 100) employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with applicable laws.Provide follow-ups calls to employees who have been exposed at Financial Centers and are considered radials. I process radial cases as well as end-to-end cases.

Serving as the day-to-day as a DLS Case Manager answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and the single point of contact for an employee throughout an entire leave of absence or disability event. • Initiated and respond to inquiries about leave and disability events, benefits, and options available to employees. Ensuring data integrity at all times.• Served as a point of contact for assigned employees (150 - 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with applicable laws. • Critically assess and adjust the case management plan to an employee's changing needs and respond to sensitive situations.• Troubleshoot issues and sought to remove barriers before, during, or after a leave event.• Facilitated a smooth return to work and ramp-back plan for employees returning to the workplace and educate managers. • Maintained system records to ensure accurate and timely information/documentation.• Coordinated and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate. When dealing with third-party litigation and court orders following proper protocols• Provided exceptional customer service to managers and employees via e-mail and when needed telephone communication. This includes responding to employee inquiries quickly, completely, and professionally. Ensuring follow-up calls are made in a timely manner.• Ability to understand and apply Company policy/procedure and applicable law, to effectively identify, prioritize, and issue resolution or escalation of cases within established timelines.• Supported Employee Relations with administrative oversight of the e-Service process. Application of critical thinking to review and assign cases based on tier matrix and risk assessment.

Serving as the day-to-day HR support for a high volume, fast-paced corporate Global Business Services Center. Manages inbound calls from the Company's multi-state employees covering a broad range of HR reasons, questions, and issues for initial contact including HR, Benefits, Time and Attendance, FMLA, and Payroll. Quickly resolving employee issues using critical thinking and problem-solving skills; educated callers on HR and finance policies, programs, and processes related to questions/issues and coaching to employees as needed.• High-impact communicator effectively presenting and conveying information with customers, team members, and top tier executives.• Perform administrative support duties, including but not limited to composing confidential correspondence and resolutions, preparation of spreadsheets and data entry along with various administrative support tasks. • Track and maintain employment authorization status; Follow up with I-9 expirations, TNC, DHS referrals and SSA referrals on daily basis.• Communicates with employees regarding their needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave. • Administers other company time-off programs as assigned in accordance with internal policy and applicable laws. • Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices. Ensuring to follow through on any open actions are resolved.• Provide exceptional customer service to managers and employees via e-mail and when needed telephone communication. • Ability to understand and apply Company policy/procedure and applicable law, to effectively identify, prioritize, and issue resolution or escalation of cases within established timelines.• Support Employee Relations with administrative oversight of the e-Service process.

Worked 1:1 with the Director of Global Business Services, providing general oversight for the daily activities of the Executive's office. Supported payroll, compensation, and benefits programs, including completing paperwork for deductions (garnishments, unemployment, child support), new hires, terminating employees, military-VA disability, reviewing FMLA status, and answering employee FMLA questions by telephone. Supported Contact Center Training, employees, and vendors. Serving as liaison and point of contact for clients, consultants, and affiliate organizations; Researched employee federal clearance status and walk managers through company HR processes. Managing action items and scheduling and coordinating logistical details with accuracy, detail, and speed. Promoted from Executive Assistant as a result of successful project.• Engaged company partners to supply donor incentives for 115 employees; Selected locations to ensure private and confidential donor employee interviews.• Track and maintain employment authorization status; Follow up with I-9 expirations, TNC, DHS referrals and SSA referrals on daily basis.• Served as a Member of the Social Committee organizing morale events throughout the year for the Greenville, TX site for Global Business Services.• Acknowledged for systems and administrative proficiency and excellence; Took lead on governance requirements requiring attention to detail.• Data searches from a variety of systems using query and reporting tools (Excel, Salesforce, Tableau), for metrics used for headcounts, financial objectives, and performance. Using Microsoft excel for data entry for attendance at training.• Provided weekly presentations consisting of safety policies & procedures that were passed down to all employees at site. Ensuring fire/tornadoes drill, and workplace violence scenarios were conducted each quarter complying with company policy.

Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings for the SAS Chief Technologist Senior Principal Fellow, Support SDC Surveillance & Processing Systems, and Department Support SDC Customer Focus Department. Worked independently and within a team on special non-recurring and ongoing projects. Acted as project manager for special projects, at the request of the Chief Technologist, which included planning and coordinating multiple presentations, meetings, disseminating information, arranging travel, and supporting the east/west coast employees. Assist with special projects which may include: college-wide diversity initiative, perform basic research; test/explore new processes; create/update/run reports; create informational/educational materials for employees; serve as backup to staff, including conducting power point presentations.