Robin Hurst Email & Phone Number

Nashville, Tn, Us

Identity and Access Management responsibilities include but not limited to handling Provisioning, Deprovisioning and changes on access. Performing User Access Reviews on over 100 applications a year by rotation to ensure RBAC and POLP access is followed for Governance and Compliance. Designing documentation and procedures to standardize process flows. Internal and External Audit samples, reviews, and demonstrations provided during live pulls showing workflow, processes and procedures in place. Promoting and Implementation of Sailpoint Compliance Management and Sailpoint LifeCycle Management to automate solutions and reduce manual effort. Cross trained to provide backup to all team members in IAM. Assist Business owners in efforts to align user roles and templates of access with proper groups and departments. Being a team player and working together towards goals in unison to ensure best practices are followed across the organization footprint. Assisting designing workflow utilizing ServiceNow to document requests for User Access Reviews task to compile consistently performed task on all User Access Reviews.

Gallatin, Tn, Us

MS Office 365 E3 including Microsoft Teams Telephony Administrator management and security including Auto Attendants, Queues and location settings. GLPI Ticketing System Implementation and configuration, Unifi Controller Web Applications, VM server management, Mobile Device Management for iOS and Android, and Windows 10 and MAC support.

 Systems Administration implementing and managing Citrix Environment 6.5 > 7.6, Windows Servers 2003 – 2016, Virtual Servers, MS Exchange and MS SQL servers. Proficient in Active Directory, VMwhere vSphere, DHCP, DNS, Group Policy, Print Server, TCP/IP IPv4 network protocol. Manage Antivirus, WSUS patching, Meraki switch management, Forcepoint Security Super Admin, Citrix Director management console for virtual desktops and applications, Citrix Storefront design, and many Banking Applications. Project Lead on multiple high priority projects including Citrix conversion for 450+ PCs hardware and software, 180 PC’s Teller Conversion from Ezteller to Vertex, 450 PC’s converting imaging system from Image Viewer to Synergy Viewer, Browser, Administrator, and other Synergy Applications. Maintain optimal performance on Windows 7 &10 PCs, network backups, maintain/create/delete Active Directory user accounts, Windows servers 2003/2008/2012/2016. VOIP Cudatel and ShoreTel Phone system implementation and management. Lead trainer and support analyst for Support Desk Phone and Ticketing system with 450+ users regarding all computer issues, main frame issues and problems.  Principal Application Analyst support and maintenance for numerous software products including Banktel, Laserpro, Equity Enterprise, Bancvue, and Stocktrack. Ezteller Certified installer certification. Jack Henry Core AS400 core including Xperience, Silverlake Browser, Customer Acct Inquiry, Synapsis, Synergy, and Silverlake Teller programs configuration and maintenance.

San Francisco, California, Us

 Designed, implemented and maintained a new and more effective Inventory tracking system of all computer equipment. Worked to improve security measures for new/deleted users and standardized desktop procedures. Installed and maintained Office productivity software including Microsoft Office Suite, and Internet Explorer. Also worked with PCAnywhere, SQL, Cisco Administrator, Explorer Contract Manager, Providex, WindX, SQL Enterprise Manager, Invoice Router Approval, OTG Imaging systems, Application Extender, and Scan Extender software. Other construction related products include Sure Trak, Heavy Bid, Rental Rate Blue Book, AutoCAD and Land Development software.  LAN support, problem resolution, and maintenance on 20 + Compaq and HP servers running WIN NT, WIN 2000 and UNIX. Setup, troubleshooting, and maintaining system hardware including Cisco Routers, HP Switches, Net gear Hubs, DSU / CSU and ISDN and Arc Serve Backup Software. Networking includes T1 Frame Relay with field locations in 16 states, TCP/IP, VPN, DSL, High Speed Cable, Shiva Net Manager, and DNS, WINS, and DHCP maintenance and troubleshooting.  Maintain, troubleshoot, configure and repairing all kinds of computer hardware including Windows PC’s, laptop’s, scanner’s, network and LaserJet printers, plotters, and monitors. Help Desk support person for 2,400 employees in all areas of hardware and software.

Tulsa, Ok, Us

Maintaining, troubleshooting, monitoring and repairing all hardware including networked and standalone PC’s, printers, fax machines, monitors, and other hardware components. Software support for products mentioned above such as NetWare Network, Windows NT, 98, 95, Windows 3.1, DOS, Norton applications, Microsoft Office and other bank specific software applications

Wilmington, Ma, Us

Responsibilities included backing up, and maintaining 400+ user accounts on the AS/400, Novell Network servers. I maintained software products including NetWare 4.11, WinNT, and Win95/98 for PC’s, IBM terminals, printers, and other related equipment. Intermit Manager over 3 operators for several months.Maintaining, troubleshooting, and repairing PC’s, Monitors, Printers, AS400 Hub Units, Switches and Routers. Maintaining wiring cabinets, running cat. 5 cables and maintaining Scanning RF handheld scan guns attached to AS/400 and various UNIX and Windows based systems. Maintained digital phone and PBX equipment from Meridian. Software installation and maintenance of Windows based software for over 200 users, Shared maintenance duties on a Lotus Notes V5.0 servers along with ISO 9002 related database system. Also contacted Vendors for other proprietary software used at this location.

Responsibilities included maintaining hospital computer equipment, and monitoring system performance to maintain effective and efficient system status on the AS/400, LAN and WAN Networks, UNIX systems, RISC Systems, and Windows NT Servers.Troubleshooting and maintaining hardware including PC’s, Monitors, and Printers that are used in conjunction with the AS/400, LAN and WAN backup systems, Application and File Servers, and Stand Alone PC’s. Software support for 2,100+ users on all types of Windows based operating system and productivity software.