Robin Hyde Email & Phone Number

I am a Programmer Analyst with over 36 years of mainframe Production Support experience. I am highly motivated, flexible, with strong analytical and debugging skills. Performs efficiently, independently and work very well as a team. I have excellent written and oral communication skills.

Listed skills include Production Support, Software Installation, and Technical Support.

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  Software System Engineer

  Verizon Data Services

  Feb 1999 - Jul 2014 - 13100 Columbia Pike, Silver Spring, Md 20904

  - Installed major and minor software releases for major mission critical system.- I worked directly with Verizon external partners, and internal teams to analyze data to resolve technical issues such as software defects.- Bundled all release changes where possible to reduce risk and cost of installation. Met all contracted service level agreements with external clients.- Notified any capacity needs to the Performance and Tuning group as specified within Verizon’s external partners software release documentation.- Provided 24x7 system support by handling various application problems (i.e. failed batch jobs, database allocation problems, archive requests, slow response, missing FTP, MFT, and NDM data file transfers, and application abend problems) for IMS/DB2 system regions (5 production, 5 test and 1 training environments).- Conducted system testing for implementing system software upgrades. Certified all deliverables from development, test, user acceptance, to production systems.- Performed morning checks of IMS/DB2 system, applying system updates and system table changes, testing all software within the Application system(s). - Resolved any network issues with the application and its interfacing systems. Monitored BMP batch and CRON processing.- Assisted Tier I staff on system cleanup efforts to ensure that the system is operating at its full potential. - Excellent team player by taking on more challenges as assigned. Possess the ability to flow between two job functions while providing the best customer service as necessary. Adapt to changes while remaining alert and aware of the surroundings caused by the many demands of the company.- Completed all projects and releases on-time and within-budget, ensuring delivery of a quality product, reducing incidents to the client evident by zero outages related to the software.