Robin Islam, Fpc Email & Phone Number

Tempe, Az, Us

United States

Remote

Tempe, Arizona

Tempe, Arizona

Tempe, Arizona

-Daily oversight of interdepartmental processes in order to promote improvement of overall client experience, continued client engagement, and facilitation of organic organizational growth-Regularly pursuing various operational projects and tracking progression in order to maintain efficiency as well as analyze successful completion of both short and long term organizational, departmental and team-specific goals-Development of the Customer Care Associate role by means of recruiting, mentoring, and developing quality representatives through nurturing an environment of continued coaching-Record keeping of employee work schedules, development trainings, vacation or time off, telecommuting, coverage for absenteeism, and overtime calculations as well as working with internal HR team to address performance-related concerns and promote a positive and safe work environment-Appropriately delegating tasks on a regular basis to team of ~40-50 direct and indirect reports regarding day-to-day processes, company directives, product updates, and various performance related items-Fostering a motivated, healthy, and energetic spirit of teamwork and unity both within the team and interdepartmentally across the organization-Working as the liaison for routing strategy with other leadership personnel to encourage uniform performance management processes, appropriate transparency surrounding product development, and seamless interdepartmental communication across teams including: Sales, Implementation, Client Success, Product & Engineering, Tax & Compliance, Finance & Risk, Education Services, and Design.-Periodic auditing of payroll-related training content to ensure valid development resources are in use throughout training-Implemented new tactics and strategies for communication with direct reports and other departments including intranet pages as well as utilization of Slack chat channels to track common payroll-related client concerns directly from front line associates

Tempe, Az

-Trained stakeholders on necessary workflows for Zenefits’ integrated payroll service -Received and facilitated training on managing workflows and back end processes on a variety of payroll systems integrated with in-house record keeping software -Reconciled payroll deduction data on employee pay stubs prior to transmission and validated confirmed reports-Continued training and development on proper taxation of employer paid benefits-Manipulation of deduction figures in order to ensure clients accounting is correctly processed to align with year-to-date figures within their payroll account-Working directly in conjunction with key personnel at various leading payroll providers to process amendments and payroll corrections as needed-Per client requests, developing reconciliation schedules in order to ensure proper balance of deduction/contribution figures for their account purposes-Facilitating the processing and editing of accurate and timely year-end client tax documents as needed-Addressing a variety of client concerns involving all aspects of a newly developed internal payroll product in order to identify product gaps for continued improvement-Working alongside product and engineering teams to develop system of continued research and development surrounding newly introduced product lines and features in order to effectively roll out to a large client base-Conducting regular analysis/post mortem reporting surrounding product releases and bug fixes within the team to develop a more efficient and streamlined process surrounding overall payroll product development-Providing continued support to all teams within the organization as payroll product subject matter expert in order to address product/client related concerns on a daily basis-Facilitating an efficient routing process for high touch and high impact granular payroll industry specific case types to specialist team

Scottsdale, Az

-Address client concerns via phone and email by researching various issues related to HR, insurance benefits, and payroll in order to provide a clear and concise answer-Working alongside leadership and specialists in all areas of focus in order to provide an exceptional client experience in a timely manner-Daily case and queue management within the Salesforce CRM software ranging between 25-30 cases accepted per day-Pursuing additional research and education opportunities in order to contribute to the company knowledge base for associates to utilize as a resource to support client concerns-De-escalating and properly routing clients that require high-level support-Collaborating with manager to provide leadership to team members as well as other support associates-Meeting all outlined expectations to quickly progress from Level I to Level III

Scottsdale, Az

• Daily management of sales pipeline through Salesforce to efficiently drive potential leads from the prospecting stage to closing stage• Attending ongoing training relating to all aspects of client prospecting including identifying decision-making process, uncovering potential needs, handling objections, budgeting, and timeline• Daily output of 50-80 outbound calls to prospective clients• Educating potential clients on various advertising avenues to explore in order to increase online exposure, overall traffic, and conversion• Building and conducting product sales demos and proposals regularly • Negotiating terms of agreement with potential clients to ensure they are enrolled in the most suitable advertising campaign

Scottsdale, Arizona

• Maintaining President and Vice President’s appointment schedule by planning and scheduling meetings, conferences, and travel.• Conserving time for the executive staff by managing all incoming correspondence, drafting documentation, analyzing information, and initiating contact to clients, vendors, partners, etc.• Completing time-sensitive projects in a timely manner and following up with results.• Regularly preparing reports including financial budget statements, employee payroll, and performance quality audits.• Maintain office supply inventory by regularly checking storage areas, evaluating new products, placing and expediting orders, verifying receipt, logging all information for accounts payable department.• Attending regular weekly meetings to ensure proper communication with management staff, presenting new ideas to streamline existing procedures, providing input to promote positive productivity.

Phoenix, Arizona Area

● Creating and maintaining schedules for all employees on a monthly basis● Regular supervision and enforcement of employees to ensure proper compliance to company standards● Daily telephone and email correspondence with employees, management, and corporate staff to ensure efficiency● Conducting weekly quality review and evaluations of patient charts documented by employees● Screening potential employees through new hire interviews● Planning successful execution of classroom training for new employees● Providing training and instruction throughout classroom and on-the-job training for all new hires● Provide in depth training on the Centricity, Practice Fusion, and NextGen EMR software platforms● Troubleshooting all necessary EMR concerns alongside IT and training development department● Scheduling and leading monthly update meeting with all employees to address all pertinent concerns● Regular correspondence with medical directors, providers, human resources, and IT to ensure efficiency and quality control

Phoenix, Arizona Area

● Handling all aspects of a provider’s medical chart in real time as the provider assesses and examines the patient● Transcribing all pertinent lab tests, imaging tests, ECG’s, EKG’s, ultrasounds, MRI’s, and x-rays when necessary● Reviewing and organizing date from prior medical records to obtain past medical history information pertinent to each patient visit as well as prior labs, ECGs and radiographic studies for comparison● Understanding billing codes to help increase a provider’s charting efficiency● Documenting procedures and treatments performed by providers● Recording provider-dictated diagnoses, prescriptions and instructions for patient discharge and/or follow-up

Phoenix, Arizona Area

● Handling all responsibilities associated with the daily operation and overall direction of the business● Arranging and leading a variety of meetings including, but not limited to, training meetings with employees, vendor relations, negotiations with partners, banking matters, and frequent interaction with clientele● Using several different methods of planning including marketing plans, production plans, budgeting plans, and sales forecasting in order to meet specific business goals● Managing all aspects of hiring, training, mentoring staff, and termination ● Adhering to federal and state laws and regulations regarding employment including payroll responsibilities of filing Social Security and wage reports for each individual● Maintaining an overall efficient system of business processes to maximize profitability, positive business reputation, and a staff of energetic and motivated individuals

Tempe, Az

● Handling an inflow of a range of 40-60 incoming sales and service related calls daily● Meeting various individual and team sales goals on a weekly basis● Received extensive classroom training regarding domains, web hosting, general website building, SSL certificates, search engine optimization tools, and online security● Offered technical assistance to a variety of business owners to meet their particular website design and functional needs

Mission Viejo, Ca

● Managed all aspects of daily operation of a 12,000 square foot upscale fine dining and banquet hosting business with daily sales ranging from $5,000 – $20,000● Created and implemented an entirely new employee handbook outlining all aspects of business operation methods and expected performance and conduct of all employees ● Recreated, revised, and implemented an effective system of scheduling, payroll, inventory, and employee conduct for a staff of over 80 individuals● Explored a variety of different marketing methods in order to promote business and draw in new customers while maintaining a positive relationship with existing clientele● Regular contact with over 20 different food, supply, liquor, etc. vendors to maintain good business relationship as well as monitor inflow and outflow of goods● Created and maintained a filing system for all employee files during hiring, employment, and termination● Supervised and worked with a team of banquet staff to host large scale events ranging from 20 – 400 guests with a diverse group of clientele● Planned, organized, and executed important events for weekly South OC Chamber of Commerce meetings, as well as events for council workers and the mayor of Mission Viejo● Maintained and trained staff to manage an average labor percentage of 20% or less on a weekly basis● Created and presented a broad range of paperwork including food waste forms, liquor tracking sheets, tip distribution sheets, and employee performance review paperwork to ensure an effective system of accountability and positive productivity● Overlooked sales and cost information and input information daily into a comprehensive spreadsheet in order to find methods of increasing business in a cost effective manner● Provided full training in all aspects of the restaurant to all employees to provide necessary tools for success● Followed up with clients and/or customers on a regular basis through meetings, phone calls, and online communication

Tempe, Az

● Daily maintenance and update of department website● Organization and effective execution of department events, seminars, and meetings● Image editing and design for website● Campus-wide marketing and research for various events● Worked with a team to engage related campus groups into the online database● Strategically utilized tools and resources provided to market several campus organizations

Bachelor'S Degree, Business/Corporate Communications

Bachelor'S Degree, Business/Corporate Communications, 3.0 Gpa