Robin Hearn Email & Phone Number

-Reviews and confirms insurance coverage forthe patient; contacts patient to garner their assistance with any outstanding insurance requirements-Audits pool of patient files to confirmcoverage for referrals to medical specialists; ensures the accuracy of information and communicates anyconflicts with University policy-Manages the expectations of patients; explains requirements to patient in manner understood by those outside of the medical field-Utilizes email and phone communication to follow-up on all incomplete files with both patient and PCP offices

San Antonio, Texas, United States

-Independently utilized resources, logic, and reasoning to establish facts and draw valid conclusions that supported client objectives-Collaborated with teammates and subject matter experts to find solutions to difficult-to-categorize materials by citing client-provided knowledge base-Challenged knowledge base entries that harmed client objectives-Consistently met or exceeded company-set goals resulting in over 200+ jobs per day

Seattle, Washington

-Maintained professional communication with county judicial clerks when seeking clarification and retrieval of pertinent information for filing-Worked closely with team members to resolve issues blocking filing and developed a new protocol-Operated office scanner to produce digital copies of physical documents necessary to electronically file-Transcribed digital documents into judicial databases, resulting in 100+ transcribed documents a day

-Worked with fellow employees to construct and prepare structurally sound palettes of packages to ship.-Sorted packages to their correct destination in a timely manner-Adhered to strict safety procedures when transporting palettes to their trucks

-Operated the register by performing transactions using cash and credit cards-Assisted customers by answering questions about products, policies, and navigation of the store-Maintained store cleanliness by sanitizing the registers and sweeping

-Prepared celebration arrangements upon the request of the customer-Greeted customers entering the establishment-Executed refunds

Education record

Bachelor'S Of Arts - Sociology, Women'S Studies