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A strategic people and change leader experienced in the operations / business services and IT / transformation change environments with a track record of successfully designing and delivering business outcomes. A strong communicator and key influencer who ensures objectives are completed on time and within budget whilst motivating and engaging the workforceSkills• Operation Leadership • Transformational delivery.• People and organisational change, including leadership development and alignment.• Digital innovation and customer/employee channel evolution.• Strategy creation and execution.• Mergers and acquisitions, including operational and system integration.
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Chief Technology OfficerPhoebus SoftwareCalne, Gb
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Head Of Service OfferingSbs Dec 2023 - PresentParis, Ile-De-France, Fr -
Director Of TransformationBilling Finance Ltd Jul 2023 - Dec 2023Responsible for driving change throughout the business in line with the business strategy. Accountable for overseeing key technology and operational projects, as well as leading and managing the IT, Transformation & Data functions, including.- Creating and implementing the transformation and Technology strategy, within a defined governance and control framework. - Driving and promoting change to identify income growth and cost reduction opportunities. - Embedding an operational resilience culture and developing solutions to address potential vulnerabilities. - Effective risk management, including data and cyber security, ensuring compliance with legislation. - Managing third-party suppliers. -
Director Of TransformationHampshire Trust Bank Jan 2022 - Jul 2023London, England, Gb• Leading the transformation and procurement divisions for HTB.• Delivery accountability for all investment initiatives and respective outcomes. • Ownership of standards and controls to ensure delivery optimisation and effective risk management.• Management and oversight of all 3rd party suppliers. -
Head Of TransformationHampshire Trust Bank Oct 2019 - Jan 2022London, England, Gb• Building , developing and leading the transformation team and championing a vibrant and engaged change culture in support of delivering the Banks strategy.• Delivery of all transformation project and programmes and the respective outcomes and benefits. • Owning the standards and controls to ensure optimisation and delivery in an "Agile Mindset" framework, including portfolio risk & issue management, change control, planning & dependency management, financial control and benefit management & realisation.• Delivery assurance across the Portfolio and the maintenance of the Portfolio Risk View covering the nature and extent of risk across the Portfolio to inform total risk exposure, identify root causes and provide options based on scenarios to resolve.• Board reporting and management of transformation strategic scorecard.• Management of the change supplier community to ensure they operate within their SLAs and controls that are acceptable to the business.
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Chief Information OfficerAl Rayan Bank Sep 2018 - Oct 2019London, GbLeading the IT, Data and Transformation teams to enable customers and employees to deliver the business objectives;- Defining the IT strategy and transformation roadmap for Board approval.- Leadership of the executive division, enabling employees to fulfil their potential.- Ensuring the effective running of the technology estate to deliver a first class customer proposition.- Delivery management of the change portfolio, Open Banking & PSD2 compliance, including AML & FC system & process enhancements, new mobile & browser digital platform, risk management framework to strengthen controls.- Portfolio management, including budget, scope, risk and milestone control. -
Head Of TransformationNationwide Building Society Nov 2012 - Sep 2018Swindon, Wilts, GbAs Head of Transformation I am accountable for delivering the business objectives. My role consisted of three core components;- Working with multi business areas to shape and define the transformational roadmap that will in turn, deliver the capabilities required to support achieving the corporate objectives.- Delivery of projects and programmes from conception to production, spanning all areas and involving both internal and third party multi-national Organisations. Driving to expedite outcomes within budget and to quality on projects up to £500m and c800FTE.- People leadership and development of practitioners. I have a track record of successfully developing high performers to fulfill their full potential in larger roles as well as turning around previous underperformers.The role primarily focuses on people, one of my key strengths. I am a strategic leader for the numerous large teams that I lead, focused on setting the vision on where we need to go and coaching and directing the individuals responsible on maximising their potential to enable us to reach our goals. This also enables me to create the right culture and environment for my people to perform at their best.In addition, those people skills are key when working with other business areas to gain buy in and support to the activities that ensure the right outcomes for our members, employees and the business. -
Senior Manager - Savings ChangeNationwide Building Society Apr 2011 - Nov 2012Swindon, Wilts, GbWork across the entire Group to develop, shape and implement Nationwide’s product strategies for Savings and to realise the best return on resources and maximise member value and relationship. Create and plan improvement and change strategies, both product & process, obtaining senior group stakeholders’ and executive director’s approval for all proposals. Accountable for delivery on initiatives by leading the savings team and other key stakeholders from across the Group and by working with external suppliers, managing the changes to agreed timescales and budgets. Responsible for monitoring all existing systems’ performance and service levels, taking action as appropriate to maximise returns.
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Retail Change ManagerNationwide Building Society Jan 2011 - Apr 2011Swindon, Wilts, GbWorking as part of the Group’s Retail Distribution Review programme, setting the strategic direction of how to respond to this significant change in regulation affecting the selling of investments. Representing the investment arm of the retail network and influencing and maintaining cross-group co-operation to ensure agreement of the strategy and to devise the implementation plan.
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Mortgage Operations Projects & Change ManagerNationwide Building Society Oct 2010 - Jan 2011Swindon, Wilts, Gb
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Senior Manager - Mortgage ServicingNationwide Building Society Jan 2010 - Oct 2010Swindon, Wilts, GbLeading the Mortgage Servicing function, responsible for processing all post completion mortgage transactions for Specialist Lending across multi brands and three processing systems. Staff budget of circa £3.5m, FTE of circa 100, financial reconciliations of 1.1 million transactions valuing £1.5 billion per annum across all areas of the business. Implemented cost savings in first 6 months enabling a 20% FTE reduction and saving the company £1 million in cost savings. Whilst in role I also implemented a Flexible Operating Model across the entire operation saving the business £20 million by swift movement of resource to deal with work peaks and enable a quicker time to market for new product proposals.
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Sl Business Change ManagerNationwide Building Society Sep 2007 - Oct 2010Swindon, Wilts, Gb
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Project ManagerPortman Building Society 1998 - 2006
Robin Jeffery Skills
Robin Jeffery Education Details
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University Of ChesterDrama & Psychology -
University Of ChesterDrama & Psychology
Frequently Asked Questions about Robin Jeffery
What company does Robin Jeffery work for?
Robin Jeffery works for Phoebus Software
What is Robin Jeffery's role at the current company?
Robin Jeffery's current role is Chief Technology Officer.
What is Robin Jeffery's email address?
Robin Jeffery's email address is ro****@****e.co.uk
What is Robin Jeffery's direct phone number?
Robin Jeffery's direct phone number is +44 (0) 1793 656363 (swi*****
What schools did Robin Jeffery attend?
Robin Jeffery attended University Of Chester, University Of Chester.
What skills is Robin Jeffery known for?
Robin Jeffery has skills like Change Management, Strategy, Stakeholder Management, Project Delivery, Management, Business Transformation, Financial Services, Business Process Improvement, Programme Delivery, Business Analysis, Portfolio Management, Risk Management.
Who are Robin Jeffery's colleagues?
Robin Jeffery's colleagues are Ezealor Michael, Harvey Higgins, Eastwood Nketiah, Russell Dunkley, Jane Coombs, Minhaz R., Sam Hill.
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