Assist patients within an intermediate care hospital unit and coordinate their care with assigned nursing staff.

Upon layoff in 2/2010, I made the decision to return to school to pursue a Nursing degree. Extenuating circumstances lead to withdrawal, but I completed 42 credit hours and gained a great deal of medical knowledge and exposure during my studies.

· Facilitated and participated in quarterly audit process to comply with SOX objectives.· Reconciled assigned accounts, ensuring adherence to corporate standards. Identified, researched, and resolved variances and significant transactions.· Served as primary contact for Home Equity and Prime Equity loan accounts including the reconciliation of those accounts to subsystems and G/L. · Researched and resolved consumer credit card disputes.

- Stay at home parent of 3 children.- Cared for terminally ill sister and elderly mother.- Volunteered in various capacities at children's school and church. Utilized training and technical writing skills in preparing for classroom activities, PTA board meetings and fundraising efforts. Drew upon my accounting background in serving as PTA treasurer.

· Served as liaison between residential business units, internal systems development area, and external technology vendors.· Partnered with business units to provide cost effective and innovative technology solutions to enhance current processes.· Defined and documented system enhancements, assisted in cost benefit analysis and prioritization process.· Tested system modifications and coordinated user acceptance testing as needed.· Worked with training unit to ensure user… Show more · Served as liaison between residential business units, internal systems development area, and external technology vendors.· Partnered with business units to provide cost effective and innovative technology solutions to enhance current processes.· Defined and documented system enhancements, assisted in cost benefit analysis and prioritization process.· Tested system modifications and coordinated user acceptance testing as needed.· Worked with training unit to ensure user understanding of system enhancements. Show less

· Developed and facilitated technical training programs and materials for new and existing employees within FUMC servicenters and branches.· Created and maintained procedural manuals for all processing functions within Closing and Shipping.· Coordinated quality control plans. Provided management reports regarding training needs and achievement of quality goals.

· Developed and maintained PC database systems for use in the preparation, submission, and tracking of incentive payments. During my employment in this position, I lead my team in fully automating the management incentive and special accounts payment processes.· Provided technical support and training to business users for closing, post closing and accounting systems and processes within our servicenters and branch offices both face-to-face and via Help Desk.· Developed and distributed… Show more · Developed and maintained PC database systems for use in the preparation, submission, and tracking of incentive payments. During my employment in this position, I lead my team in fully automating the management incentive and special accounts payment processes.· Provided technical support and training to business users for closing, post closing and accounting systems and processes within our servicenters and branch offices both face-to-face and via Help Desk.· Developed and distributed training materials to users for new software and software updates. Show less

· Learned the jobs of all areas within the Closing & Shipping department· Created and maintained procedural manuals for 12 mortgage servicenters.· Developed a PC-based loan tracking system to facilitate daily operations within the department.· One half of this position entailed serving in help desk capacity to provide support to internal units, mortgage customers, and external vendors.