Robin John Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Abu Dhabi, United Arab Emirates

Role:• Implementing customer service policies and maintaining the levels of service provided to customers• Overseeing service performance of team members and giving high priority to maintenance of customer relations• Ensuring effective floor management and planning & leading customer acquisition & retention activities• Planning and monitoring implementation of branch sales & marketing policies and programs• Maintaining a portfolio of corporate and retail customers.• Serving as a contact point for all HNW corporate and retail customers• Administering sales activities & marketing programs of the branch to attract new customers• Adapting market information through surveys and research• Providing feedback to management about new products, competition activities and conveying the voice of the customer to drive policy decisions• Involved in monitoring branch operations and managing business functions of branch• Carrying out random/ surprise audit on branch operations, quality and related parameters• Making sure of implementing AML procedures & KYC initiatives• Directing a team of 24 staff including cashiers, customer service representatives and back office staff

Changanacherry, Kottayam Cluster, Cochin Zone, Kerala, India

• Acquired new customers contributing to the value build-up of branch balance sheet size• Managed NRI customers there by enhancing and retention of customers• Accountable for selling a wide range of banking products like resident/non-resident savings accounts, current accounts, on-line share trading accounts, De-mat accounts, retail assets, credit cards, Forex, life insurance products & mutual funds• Analysed latest marketing trends, tracking competitors’ activities and provide valuable inputs for fine tuning sales & marketing strategies• Led a team of Business Development Resource for various products like savings accounts, loans, insurance and mutual funds• Supervised personal banker and contract staff in terms of productivity and other issues• Monitored staff productivity and giving guidance on improving the same in conjunction with branch manager• Controlling Branch operations, merchandising & audit compliance, managing Lobby, on-line authorization of cash/ transfer transactions and issuing DD/MC• Processed Letter of Credit and Bank Guarantee and migrating customers to RTGS and NEFT (online transfer)• Identified, reduced and closed high transacting, high cheque return and TOD accounts. • Reported fortnightly suspense/ suspect/ TOD accounts, large transactions, Foreign Exchange and Tax transactions• Updated various registers pertaining to branch banking operations• Maintained a portfolio of corporate & retail customers

Pg Diploma In Fintech

Master Of Business Administration (M.B.A.), Marketing/ Finance, 68%