●Act as a Liaison between Sales Manager (s) and clients in Sales Manager’s absence. Taking booking inquiry information via phone and prepared the proper paperwork.●Utilize various computer software systems to enter data, produce contracts, correspondence, forms, memorandums and other documents.●Distribute documents to the appropriate persons and locations to ensure prompt process of time sensitive information by hotel and supplier staff.●Respond to SALT reviews and acted as the hotels Facebook champion.●Ensure the accurate preparation and timely submission of reports, booking reservations, and various other administrative duties as needed.

• Coordinated all department functions for team of 6.• Verified and logged in deadlines for responding to daily inquiries.• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.• Coordinated the process of collecting, analyzing, and storing data.

• Answered inbound calls, placed outbound calls and responded to emails.• Researched required information using available resources.• Managed and resolved customer complaints and identified priority issues.• Documented all call information according to standard operating procedures.• Completed call logs and completed call reports.

• Completed data entry, keying over 500 contracts weekly.• Acted as a troubleshooter for the contract entry and proofreading departments. • Set and cleared queries. • Handled large amounts of incoming and outgoing mail.

• Maintained detailed administrative and procedural processes to improve accuracyand efficiency.• Coordinated meetings with other departments managers and served as main liaison between administrative and clinical staff.• Managed office supply inventory, insurance records, patient charts and company files using online tracking system.• Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.