• Managing information technology and computer systems.• Plan, organize, control and evaluate IT and electronic data operations.• Locating and seizing chances to enhance and update software and systems.• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.• Supervising daily operations of network and server infrastructure.• Assessing and purchasing new and replacement hardware.• Setting up accounts for new users on the Server as per their folder access rights.• Checking and implementing new Software as per the company requirements.• Check the quality of the lab as the ISO 17025 requirements.• Calibrate equipment's as per the lab requirements and look after their regular maintenance.

• Diagnose and troubleshoot hardware, software, network, printer, scanning or any associated IT related issues with in various branches of the company.• Keep a track of the AMC contact and negotiate the contract details with the vendors.• Identify and assign modifications in LIMS (Laboratory Information Management System) software and verify the changes in coordination with the software vendor.• Providing Training on LIMS (Laboratory Information Management System) software to new recruits.• Determine, record and work with team to revise current procedures to enhance office efficiency.• Assign rights to the staff members for the access of network folders.• Managed parts inventory and consumables to meet corporate guidelines and office needs.• Performed diagnosis and repair of malfunctioning electromechanical machinery in the field and in the office workshop.• Monitor and maintain CCTV installed at all the branches.• Maintain Quality as per ISO/IEC 17025:2017 and ISO 9001:2015.

• Take care of Quality of the laboratory as per ISO 17025: 2005 and ISO 9001: 2008.• Played a pivotal role in placing Universal Lab into the prestigious Dubai SME 100 out of 4500 entries.• Handle Dubai Municipality Audit and attend to their questions and queries.• Take care of Technician Quality by performing IQC (Internal Quality Control).• Make the list for Annual sheet for document review and also assign it accordingly• Make the schedule for the Internal and External Equipment calibration list and schedule it accordingly.• Prepare a list of maintenance schedule for equipments and assign them for maintenance.• Prepare the schedule for Equipment Intermediate check and maintain the Monthly summary for the same.• Assess the Vendors and Service providers and rate them as per their service quality provided.• Educate Technicians and Helpers as per the proper Safety procedures and maintain a list of accidents both minor and major.• Take Customer Feedbacks and maintain a list of Customer Feedback summary.• Prepare Risk Assessment for each and every tests as per the Likelihood and Severity of each and every steps to be taken for the test.• Cater to any complaints of the customer received and take corrective action as needed.• Schedule Management Review meetings and conduct the meetings and also make detailed Management Review Meeting.• Schedule for PTP (Proficiency Testing Program) received from Dubai Municipality and also make the summary report for the same.• Provide IT support like Hardware, Software, maintain Printers & scanners, maintain Networking wireless and Ethernet, maintain official email through POP3 over iPhone and Android phones and the desktop and attend to CCTV needs.

• Liaising and supporting third party clients in areas like desktop, laptop, printer, application support, hardware / OS installation etc.• Responsible for installation, maintenance of Network infrastructure and provide support for Windows Server (HP ProLiant Servers) by performing activities like user profile administration, user rights assignments as per company rules etc.• Providing 2nd line technical support, answering support queries via phone and remote access software tools and to provide fault resolution and diagnosis solutions to clients.• Meeting with clients and conduct technical analysis of their requirements and provide them with seamless solutions for their optimum company needs.• Retrieve CCTV data as and when requested, retain connectivity of the branch CCTVs with the head office server and maintain the CCTV infrastructure in all branches of a major client (NBQ Bank).• Maintain proper reports and records of completed services provided to clients.• Giving support to the network printer, remote Wi-Fi printers and network scanners.• Troubleshoot networking and connectivity issues at client side and also responsible for overall implementation of network infrastructure at new office premises.• Maintain NAS drive (Network attached storage) data backup for seamless server data integrity.• Planning and undertaking scheduled maintenance of IT infrastructure for clients with AMC contract.• Maintain renewal schedule of Antivirus, website domain renewal, email server renewal and apprise them on time for uninterrupted services.• Maintain and report individual monthly stocks of IT parts and peripherals used at clients end and also request for procurement of future stocks.

• Look into the designing, conceptualization, testing aspects of Web site development and monitor the implementation of these criteria aspects through vendor.• Monitor, compile, analyse and evaluate incoming web traffic through Google analytics tools.• Recommend changes in website design to optimize the efficiency and to make a good UI (User Interface) for the customers.• Add new attractions to the website in accordance to their category.• Maintain the overall performance of the website through website control panel.• Add, modify and delete the content of the website as and when required.• Make social media engagement IDs for the website like Facebook, Twitter, Google+ and Blogger IDs and look into their daily usage and traffic.• Recognize the best keyword for the website and assign them to SEO (Search Engine Optimization) to maximize the traffic.• Make RSS (Rich Site Summary) for the list of attractions added and update them as and when new attractions are added.• Designed the Logo for the website (using Photoshop) to make an animated gif logo.• Make ID for Google Ad to integrate the snippet of AdSense HTML code into the website; and also to monitor the returns generated.• Reply to any queries received though website feedback or contacts; and also to monitor the user IDs registered through website.

• Provide MIS reports like the service level report, quality check report, resource management report and productivity report to Birla Sun Life top management.• Make SQL queries for data extraction and run in the system server as per requirement. • Make new MIS report formats and implement them as per the requirement.• Identify more possibility of improving the MIS report to make it more comprehensive and simple for top management to evaluate.• Attend monthly meeting and update the MIS summary to the team.• Suggest improvements in the current software which will increase the operational efficiency; and to coordinate with software vendors for its development and implementation.• Act as a supervisor for developing new operational procedures and operational improvements method at various levels.• Organize operational administration, system handling and operational enhancement training for maintaining better service quality.

• Coordinate with IT team for various updates and issues faced by the operations department.• Invoke operational and various other requests from clients in US.• Attending Weekly roundup meetings with clients in USA and discuss the weekly updates and pending issues.• Training new recruits in queues assigned.• Discussing and eliminating critical mistakes for quality improvement during meetings.

• HP Pavilion Computers for USA customers - (6 months)• HP AIO (All-In-One) for USA customers - (1 Year)• Gateway Consumer Products for USA customers exclusive - (6 months)Responsibilities:• Provide technical troubleshooting assistance to customers in USA and worldwide with regards to software / hardware installation, configuration and diagnostic related issues.• Attend technical meetings with Team Leader and co-workers to discuss proper Step-by-Step resolution standards for an issue.• Attending weekly round-up meeting with core HP and Gateway technical specialist in USA, for resolution of major recurring cases and critical issues which were not resolved from our side.• Review new HP and Gateway products released and document specifications and features for making it readily available for the team member’s use.• Provide support to new recruits and supervise the floor in the absence of the team leader.

• Supervise the implementation of networking solutions at client’s premises and cater to clients networking demands.• Handle technical enquires / issues from customers and to provide proper technical assistance and resolution.• Updating customers about new offer and suggesting the best networking solutions according to their requirements and specifications. • Assuring the quality of networking work and to implement standards laid by Team computers.• Meet with vendors of networking solution providers like Cisco, Avaya, D-Link etc. for optimum solution evaluation of client requirements.• Attend trainings provided by networking solution providers on upcoming products and features they have to offer.