Lead a team of human resources business partners supporting the field operations teams of Flight, Inflight, Technical Operations and Airport Operations.• Responsible for developing and enhancing positive employee relations in order to maintain a direct relationship with our frontline crewmembers. • Develop and execute the organization-wide Crew Relations strategy.• Conduct complex employee relations investigations and recommend appropriate corrective action plans and/or discipline.• Liaise with other members of the organization’s human resource department to provide onsite support for benefits administration, talent acquisition, compensation, talent management, employee engagement, people data insight and organizational development.

My region at JetBlue consists of the Northeast, Florida and our International locations.

Supported Disney Vacation Club (DVC), a dynamic growth organization, on all HR services for domestic and international sites.Led a team of six HR Generalists supporting operations; Positioned HR to be a strategic and influential business partner in all aspects of the operation.Partnered with the business to prioritize tactical demand for HR services and projects.Drove key initiatives such as development of people strategies, talent management and a succession plan for the Sales organization, and the redesign of the incentive based compensation plan.Led a task team of operational and HR leaders to successfully maintain a non union work environment during an organizing campaign of the advanced sales associates.Mastered Japanese recruitment, employment and labor law practices to support the opening of the first international DVC sales center.Developed leadership competencies, in partnership with the sales client, to redefine core skills and to recalibrate needs based on the changing demands in the industry.Partnered with Learning and Development to develop role profiles for advanced sales associates, sales guides, sales managers and sales directors and created individualized learning plans for each role.Conducted assessment of multiple functions in the client system and led organizational development efforts to restructure several teams.

Reported directly to the Vice President of Labor Relations for the segment to develop key labor relations strategies, including maintenance of non-union work environments for critical pay for performance roles and on-going contract negotiations for twenty-six collective bargaining agreements in Florida and California.Participated as a key member of the contract negotiation team for the development of a collective bargaining agreement for the Disney Cruise Line to allow more flexibility in cruise operations and itinerary selection.Partnered with Cornell University to develop comprehensive negotiations training for the Labor Relations department, as well as for functional partners such as Compensation, Recruitment, Operations and Benefits.Led team of eight immigration compliance professionals that supported Walt Disney Parks and Resorts international college programs, as well as professional services roles.Partnered with the Department of State to ensure compliance of J1-Academic programs and other visas such as the Q-1, J1-Training and H1-B visas for key clients in operations, Revenue Management, IT, DVC and Research.

Supported Human Resources and Finance clients on all HR services for Florida and California.Led a team of three HR Generalists supporting various client groups within HR, including Employee Relations, Labor Relations, Compensation, Benefits, Recruitment, Learning and Development and Recognition.Positioned HR to be strategic and influential business partner in all aspects of the operation.Partnered with business to prioritize tactical demand for HR services and projects.Led key efforts in HR services including reorganization of Operations Finance and the Walt Disney Parks & Resorts Controllership, reorganization of Human Resources and Compliance departments, reorganization of Learning and Development team, workforce reduction efforts throughout the segment, talent management and succession plan development disaster recovery efforts after hurricanes and two union organizations attempts on the office and technical workforce.

Led recruiting efforts for professional roles with the client groups including Human Resources, Finance, Revenue Management, Engineering, IT, Merchandise and Product Development.Conducted nationwide candidate searches for critical roles, utilizing many methods including cold calling, internet searches and implementation of referral based programs.Developed relationships with universities across the country to implement professional internship programs.Selected as a project manager for the 2001 implementation of SAP for the segment and developed work stream and cutover strategies with all departments within Casting, while integrating with key partners such as Employee Administrative Services, Compensation, Relocation and Payroll.

Led recruiting efforts for professional and office and technical roles for client groups within the Memphis distribution industry.Developed new business relationships to increase billable hours 32%.Selected as regional trainer for new recruiters. TECHNICAL TOOLSMicrosoft Office (Excel, Access, Powerpoint and Outlook), Sharepoint and SAP - PeopleSoft