Provide overall management and oversight of all activities and staff under different programs within the company.

Managed a portfolio of federal and commercial contracts providing cloud migration, cloud managed services using Citrix, Amazon AWS and Microsoft Azure, data center management with Equinix; and assisted customers staffing a variety of IT positions. Assisted with ramping up to provide services to help migrate to Microsoft Azure Virtual Desktop services.Reviewed, edited, and presented new Statements of Work to customers.Managed contract renewals and opportunity management with Salesforce.

Conducted several courses in Introductory Programming with Python, and Microsoft Office.

Managed technology and professional services contract for the USAID Knowledge Services Center (KSC) in the USAID Office of the CIO, with 32 staff in five service areas: The Development Experience Clearinghouse (DEC) web-based digital repository; Business Intelligence Services; Research Services; Knowledge Management; and Library Services.Provided subject matter expertise and thought leadership for forward-looking technology projects. Some products included white papers and presentations on digitizing and cataloging multimedia, building an “Amazon-like” digital information repository, using digital signage, building organizational dashboards, building data warehouses, migrating to a virtual library, 3d video model of a multi-use information commons. Managed team response to more than 500 information/technical support requests per month. Improved the availability, accessibility, and delivery of information and data by monitoring and measuring performance, and by increasing the technical depth of the team. Forecasted resource costs; estimated timelines; managed risk; assured delivery; deployed software systems (new and major upgrades, including migration to the cloud new mobile apps). Led the development and delivery of a worldwide training program (more than 3,500 students) for the agency's Intranet Modernization Initiative deploying a social collaboration platform (tibbr), shared workspaces (Huddle), and Drupal-based web content repository. Workstream included content migration planning, training management, scheduling, training delivery (instructor-led, virtual, online courses), and course evaluation. Developed computer-based training using Adobe Captivate. Managed support of systems: updating, troubleshooting, and managing evolving requirements: SharePoint; MS SQL Server; Lucidea InMagic Presto Data Repository; SAS Text Analytics; SirsiDynix Integrated Library Solutions; Springshare LibAnswers; Tableau Server and Desktop; and Google Search Appliance.

Led a multimillion-dollar technology and professional services contract for the US Agency for International Development (USAID) managing the Knowledge Services Center (KSC), with four information and technology service areas and teams: The Development Experience Clearinghouse web-based digital repository; Research Services; Knowledge Management Services; and Library Services.Improved the availability, accessibility, and delivery of information by monitoring, measuring, and increasing the technical depth of the KSC team. Forecast resource costs; estimated timelines; and assured delivery; communicated updates to USAID staff and clients.Collaborated with other USAID teams, partners in international development, other federal agencies, and libraries; teamed in areas such as Information Assurance, Web Services, Business Infrastructure, and Engineering, Data Management, and Operations and Maintenance.Produced documentation and data results, upon request, for Congress and other Federal Agencies. Managed support of systems: updating, troubleshooting, and executing changing requirements: SharePoint; MS SQL Server, Lucida InMagic Presto Data Repository, SAS Text Analytics, Kaltura Multimedia Solutions, SirsiDynix Integrated Library Solutions, and Springshare LibGuides, Adobe Creative Suite.Received USAID Meritorious Group Award for management of DEC redesign as part of USAID.gov web modernization project. Researchers under my supervision received individual letters of acknowledgment from USAID's Administrator for the quality of research products provided to his office.Helped Bridgeborn win the follow-on Knowledge Services contract and additional federal contracts due to performance on current contract; helped Bridgeborn achieve CMMI level 3-certification by demonstrating exemplary management practices.

Directed IT Functions and Projects including: IT Governance, IT Relationship Management, Business Analysis and Business Process Management, Microsoft SharePoint, Document Management and Collaborative Systems including Microsoft Office Communicator and other video conferencing options. Other experience in this role includes directing Organizational Change Management and Training Program Management on implementations of enterprise systems, including Oracle PeopleSoft.

Consulting engagement to audit and recommend improvements for current IT management, budget, 3rd party IT providers, and technology and application architecture.•Application and technology architecture improvements led to significant cost reduction, improved security, and modernized systems including infrastructure, hardware, software upgrades to meet current and term needs.•Selection of 3rd party IT service provider led to improved delivery of systems, and support, and monitoring of IT systems and IT governance and processes.