Robin Kramer Email & Phone Number

I actually wear several hats, I book, submit, correct and adjust warranty claims as needed to insure warranty processes for both Ford and Toyota are followed. Rental car manager, maintain, grow and rent out our fleet of rental vehicles. Customer Relations Manager, monitor and respond to customer concerns, implement processes to insure customer satisfaction.

Broomfield, Colorado

Complete start to finish service department customer service. Scheduled appointments. Greet arriving customers listen to requests and concerns. Create repair order to reflect customer wishes and concerns. Obtain customer approval for estimated costs and establish a reasonable promise time. Verify that tech is aware of PRIMARY concern and establish a plan to obtain any diagnosis and\or recommendations from tech. Prepare complete and accurate estimates, determine any aftermarket or factory… Show more Complete start to finish service department customer service. Scheduled appointments. Greet arriving customers listen to requests and concerns. Create repair order to reflect customer wishes and concerns. Obtain customer approval for estimated costs and establish a reasonable promise time. Verify that tech is aware of PRIMARY concern and establish a plan to obtain any diagnosis and\or recommendations from tech. Prepare complete and accurate estimates, determine any aftermarket or factory warranty coverage prior to recontacting the client with recommendations. Sell any needed work using features and benefits selling, focusing on VALUE. Reintroduce additional sold items to dispatch and follow through to be certain we are meeting our promise time. Keep client updated as to any changes BEFORE they have to call back. Finalize the repair order. Verify that the client's concern was corrected and condition of vehicle is clean and ready to go. Advise the customer that repair is complete. Review the repair order to be certain that the client understands everything and has no questions or concerns. Collected customer's payment for repair visit. Thank them for their business invite them to come again offer to schedule next service visit. Follow up the next day to be certain all is well and thank the client once again. Immediately address any concerns or issues brought to my attention. Show less

Thornton, Colorado

Dish network customer assistance call center. Answered incoming calls to resolve customer issues. Answered any questions sold and changed customer programming. assisted with technical issues related to dish equipment. Promoted customer loyalty by meeting and exceeding customer expectations on every call

Schedule work, greet customers, book repair orders, flag Warranty claims, dispatch work, address customer concerns and insure customer satisfaction.

Schedule customer appointments, prewrite repair orders, greet customers, perform vehicle walk arounds, sell needed service and estimate repairs. dispatch work to technicians. contact customers and maintain communication throughout repair process. close repair order insuring that estimated costs and final costs are in line. follow up calls to insure customer repairs are satisfactory.

Dealership was getting ready to sell. Responsibilities included looking up correct parts for job application. Sell parts to techs, jobbers, and individuals. Create and submit orders and returns. Care for warranty return parts. Create and submit manufacturer's reports. Responsible for purging the obsolete parts by identifying part application and then selling online. Maintain parts inventory with an eye towards bringing down idle capital and stocking faster moving parts. Kept the shelves clean… Show more Dealership was getting ready to sell. Responsibilities included looking up correct parts for job application. Sell parts to techs, jobbers, and individuals. Create and submit orders and returns. Care for warranty return parts. Create and submit manufacturer's reports. Responsible for purging the obsolete parts by identifying part application and then selling online. Maintain parts inventory with an eye towards bringing down idle capital and stocking faster moving parts. Kept the shelves clean and orderly. Receipt orders and stock parts. Show less

Associate Of Science, Bachelor Of Science In Business Administration

Currently working towards degree. Slow but sure progress. 3.83 GPA

General Studies/ It